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For Companies At a Glance
- Tasks: Build strong client relationships and drive customer success with our innovative AI platform.
- Company: Join Signal AI, a leader in AI technology with an inclusive and dynamic workplace.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by helping clients achieve their goals with cutting-edge solutions.
- Qualifications: Experience in B2B Customer Success and a data-driven approach to client engagement.
- Other info: We value diverse backgrounds and encourage everyone to apply, regardless of qualifications.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we're looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.
About the Role
The Customer Success team is the bridge between our clients and Signal AI, driving retention, growth, and overall customer satisfaction. As a Customer Success Manager, you will build and strengthen client relationships, ensuring customers achieve meaningful value from our platform while identifying opportunities for renewal, upsell, and cross-sell. You'll partner closely with Sales, Marketing, Product, Engineering, and Data Science to support a seamless customer journey and deliver measurable commercial impact. This role offers significant growth potential and exposure to multiple areas of the business, including Sales, Strategy, Product, and Marketing.
Responsibilities
- Drive adoption of Signal AI by understanding customer goals and aligning our solutions to their strategic priorities.
- Build and execute client plans, monitor progress, and address risks proactively.
- Contribute to commercial targets through renewals, upsells, and identification of new growth opportunities.
- Partner with Client Services, Sales, Implementation, and Product to deliver a smooth onboarding experience and consistent customer lifecycle.
- Ensure customer configurations and workflows are aligned with Signal AI best practices and capabilities.
- Deliver ongoing value through regular engagement, insights, and advisory.
- Prioritise accounts based on risk, opportunity, and strategic importance, and execute renewal and expansion motions accordingly.
- Track and interpret adoption trends to guide customer conversations.
- Share industry knowledge and best practices internally to strengthen cross-functional understanding.
- Anticipate customer needs and collaborate closely with Customer Support to resolve challenges quickly.
- Contribute to Customer Success team goals and overall company growth initiatives.
Requirements
We're looking for:
- Experience in enterprise B2B Customer Success, working with complex client environments and senior stakeholders.
- Proven success against revenue targets, including renewals and expansion, with ownership of end-to-end account management.
- Data-driven approach to customer engagement and success planning.
- Experience in subscription-based or SaaS business models (preferred).
- Strong problem-solving skills and comfort operating in a fast-paced, entrepreneurial environment.
- Background in one or more relevant industries: Financial Services, Professional Services, Media, PR & Communications, or Data Analytics.
Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn't align perfectly with each qualification, we encourage you to apply if you're passionate about this role. We're dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and heard—a place where you can truly thrive as yourself.
Senior Customer Success Manager employer: Signal AI
Contact Detail:
Signal AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission—this will help you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Senior Customer Success Manager. Highlight your successes in driving customer satisfaction and growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in enterprise B2B environments and how you've driven customer success in previous positions. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Whether it’s hitting revenue targets or successfully managing complex client relationships, we love to see quantifiable results that show how you can contribute to our team.
Be Authentic: We value diverse backgrounds and experiences, so don’t hesitate to let your personality shine through in your application. Share your passion for customer success and how you can bring a unique perspective to our inclusive environment at StudySmarter.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. We’re excited to see what you bring to the table!
How to prepare for a job interview at Signal AI
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in B2B environments. Be ready to discuss how you've driven retention and growth in past roles, and think of specific examples where you've aligned solutions with customer goals.
✨Show Off Your Data Skills
Since this role is data-driven, come prepared to talk about how you've used data to inform your customer engagement strategies. Bring examples of how you've tracked adoption trends or used metrics to guide conversations with clients.
✨Be a Team Player
This position requires collaboration across various departments. Highlight your experience working with Sales, Marketing, and Product teams. Share stories that demonstrate your ability to partner effectively and ensure a smooth customer journey.
✨Embrace the Unconventional
Signal AI values diverse backgrounds and unconventional thinking. Don’t be afraid to share unique experiences or perspectives that set you apart. Show your passion for the role and how your individuality can contribute to the team’s success.
