Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and drive customer success with our innovative AI technology.
- Company: Join a forward-thinking company on a mission to transform business decision-making.
- Benefits: Enjoy a dynamic workplace, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients achieve their goals with cutting-edge solutions.
- Qualifications: Experience in B2B Customer Success and proven track record in revenue growth.
- Other info: Collaborative environment with exposure to various business areas and significant career advancement potential.
The predicted salary is between 48000 - 72000 £ per year.
We’re on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.
About The Role
The Customer Success team is the bridge between our clients and Signal AI, driving retention, growth, and overall customer satisfaction. As a Customer Success Manager, you will build and strengthen client relationships, ensuring customers achieve meaningful value from our platform while identifying opportunities for renewal, upsell, and cross-sell. You’ll partner closely with Sales, Marketing, Product, Engineering, and Data Science to support a seamless customer journey and deliver measurable commercial impact. This role offers significant growth potential and exposure to multiple areas of the business, including Sales, Strategy, Product, and Marketing.
Responsibilities
- Drive adoption of Signal AI by understanding customer goals and aligning our solutions to their strategic priorities.
- Build and execute client plans, monitor progress, and address risks proactively.
- Contribute to commercial targets through renewals, upsells, and identification of new growth opportunities.
- Partner with Client Services, Sales, Implementation, and Product to deliver a smooth onboarding experience and consistent customer lifecycle.
- Ensure customer configurations and workflows are aligned with Signal AI best practices and capabilities.
- Deliver ongoing value through regular engagement, insights, and advisory.
- Prioritise accounts based on risk, opportunity, and strategic importance, and execute renewal and expansion motions accordingly.
- Track and interpret adoption trends to guide customer conversations.
- Share industry knowledge and best practices internally to strengthen cross-functional understanding.
- Anticipate customer needs and collaborate closely with Customer Support to resolve challenges quickly.
- Contribute to Customer Success team goals and overall company growth initiatives.
Requirements
We’re looking for: Experience in enterprise B2B Customer Success, working with complex client environments and senior stakeholders. Proven success against revenue targets, including renewals and expansion, with ownership of end-to-end.
Senior Customer Success Manager in London employer: Signal AI
Contact Detail:
Signal AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission, so be ready to share your passion for customer success and AI technology.
✨Tip Number 3
Showcase your achievements! Bring examples of how you've driven customer satisfaction and growth in previous roles. Numbers speak volumes, so don’t shy away from sharing your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Signal AI.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer success and how our cutting-edge AI technology excites you.
Tailor Your Experience: Make sure to highlight your relevant experience in enterprise B2B Customer Success. We’re looking for specific examples of how you've driven retention and growth in previous roles, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our inclusive and unconventional workplace.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Signal AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics that drive customer success, like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Being able to discuss how you've used these metrics in past roles will show your understanding of the field and your ability to drive results.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Think about specific instances where you turned a challenging situation into a success story. This will demonstrate your ability to connect with clients and ensure their long-term satisfaction.
✨Align with Their Mission
Familiarise yourself with the company's mission to change decision-making through AI technology. Be ready to discuss how your values align with theirs and how you can contribute to their goals. This shows you're not just looking for any job, but that you're genuinely interested in their vision.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you’ve facilitated smooth processes between teams to enhance customer experiences.
