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- Tasks: Support customers from onboarding to ongoing engagement and drive product adoption.
- Company: Join a diverse and inclusive team at Signable, a leading tech company.
- Benefits: Unlimited annual leave, wellbeing allowance, and flexible working hours.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers achieve their goals and driving revenue growth.
- Qualifications: Experience in Customer Success or Account Management with strong problem-solving skills.
The predicted salary is between 28000 - 28000 £ per year.
Salary Up to £28,000 plus a quarterly performance based bonus.
Contract type: Full‑time. Flexible working hours available.
Location: Bristol (hybrid). Employees are expected to attend the office at least 3 times per quarter.
Benefits:
- Unlimited annual leave, including time off for religious holidays
- £50 per month wellbeing allowance
- EMI share options (after probation)
- Flexible working hours for everyone
- Enhanced paid parental leave and return‑to‑work support
- Mental health support: up to 8 free face‑to‑face counselling sessions per year
- Sick pay for both physical and mental health
- Menstrual leave and menopause support
- Life assurance and income protection
- Health cash back plan for eyecare, dentist, and medical support
- Option to join AVIVA Private Medical Insurance scheme
- Choice of Mac or PC
- Dog‑friendly office with on‑site showers, fridge, social lunch area, and collaboration spaces
About the Role:
Customer Success Executive in the Customer Success Team. Support existing customers from onboarding through the entire life cycle. Gather feedback, nurture accounts, and expand adoption to drive revenue growth.
What you will be doing:
- Provide proactive consultative outreach and support to customers, ensuring they achieve their goals.
- Work with Customer Success Champions to identify expansion opportunities, reduce churn, and increase customer satisfaction.
- Maintain detailed account plans, record feature requests, and share insights with relevant departments.
- Manage CRM and pipeline data diligently and work toward quarterly targets of retention, churn, expansion, and health metrics.
Experience and Skills Required:
- Background in Customer Success, Account Management, or Sales.
- Full‑lifecycle customer support from onboarding to ongoing engagement.
- Strong problem‑solving ability and creativity in resolving customer issues.
- Experience managing a high‑volume workload under pressure.
- Excellent listening and communication skills; able to translate complex information into clear steps.
Ideal Candidate Profile:
- Proactive, accountable, and a self‑starter who works independently and as part of a team.
- Natural relationship builder who advocates for customers.
- Consultative and inquisitive, capable of understanding customer needs and presenting enhanced product value.
- Skilled problem solver with urgency for inbound enquiries.
- Collaborative, adaptable, and thrives in a growing environment.
- Highly organized, managing multiple priorities, from account planning to bug tracking.
Main Responsibilities:
- Provide expertise on all services offered to customers.
- Proactively manage a dedicated portfolio of accounts.
- Advocate for customers by recording feature requests, feedback, and bugs.
- Identify expansion opportunities and drive product adoption.
- Respond urgently to inbound enquiries regarding account expansion.
- Maintain CRM and pipeline data accurately.
- Collaborate with the wider commercial team to enhance customer communications and product usage.
- Stay informed about industry trends and technological developments.
Additional Bonus:
Experience as an account executive or customer success executive for a B2B SaaS company.
Equal Opportunity Statement:
At Signable, we are committed to fostering a diverse and inclusive team, welcoming people from all backgrounds, perspectives, and experiences. We encourage employees to bring their authentic selves to work, regardless of gender, race, ethnicity, disability status, religion, caring responsibilities, neurodiversity, sexual orientation, age, or background. We are dedicated to accommodating applicants who require adjustments to ensure an equal opportunity to succeed. We do not accept external agency support for this role.
Customer Success Executive in Bristol employer: Signable
Contact Detail:
Signable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Customer Success Executive. We want to see your problem-solving skills shine!
✨Tip Number 3
Show your enthusiasm for the company and its culture. Mention specific benefits that excite you, like the unlimited annual leave or the dog-friendly office. It shows you’ve done your homework!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Customer Success Executive in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your relevant experience in customer support, account management, or sales, and show us how you can help our customers achieve their goals.
Show Off Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've tackled customer issues creatively in the past. This will demonstrate your ability to handle the high-volume workload we often face.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and skills, making it easy for us to see how you fit into our team. Remember, communication is key in this role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Signable
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, account management, and sales. Understand the full lifecycle of customer support, from onboarding to ongoing engagement, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've creatively resolved customer issues in the past. Think about times when you turned a negative experience into a positive one, as this will highlight your ability to think on your feet and advocate for customers.
✨Familiarise Yourself with the Company
Research the company’s products and services thoroughly. Be ready to discuss how you can enhance product value for customers and identify expansion opportunities. This shows that you're proactive and genuinely interested in contributing to their success.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging with the interviewer’s questions thoughtfully. Reflect back what you hear and ask clarifying questions. This not only shows your communication skills but also your consultative approach to understanding customer needs.