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- Tasks: Manage a team and oversee the InterpretersLive! service, ensuring effective client support.
- Company: Join a leading interpreting and translation service provider with 25 years of experience.
- Benefits: Competitive salary, flexible work options, generous holiday, and health benefits.
- Why this job: Make a real difference in accessibility for the Deaf community while developing your leadership skills.
- Qualifications: Experience in operations, strong communication skills, and problem-solving abilities.
- Other info: Enjoy a supportive work environment with opportunities for professional growth and team events.
The predicted salary is between 30000 - 35000 £ per year.
Sign Solutions was established in 1998, as leading experts in the provision of interpreting and translation services. We are friendly, professional and offer helpful advice to our clients, the Deaf community and language service professionals. We are a specialist service provider and the only organisation in the UK that offers face to face & remote interpreting, training, communication support, translations and pre-booked/on-demand video interpreting all in one place. We provide face to face interpreting for all sectors across the UK including contracts in medical legal and education. We only work with NRCPD.RBSLI registered British Sign Language interpreters and a range of other communication professionals.
Our innovative InterpretersLive! video relay interpreting service supports organisations across the private and public sectors, to be more accessible, in person (VRI) and via video (VRS). We provide on demand, British Sign Language interpreting directly via mobile app or browser on any device. Deaf people have instant access to public services, appointments and meetings and hearing customers can also call a Deaf person through our service. Our training centre provides qualifications in BSL, Deaf Awareness as well as online CPD courses for British Sign Language interpreters and company employees covering a range of HR and business topics. Our BSL translation service creates bespoke accessible digital content ensuring information is accessible to Deaf people.
This role is to manage a small team and our Interpreterslive! service.
How you’ll make an impact:
- Develop a solid, trusting and professional relationship with our video clients and Interpreters.
- Provide technical and other support to Interpreters and clients.
- Organise resource to deliver our on-demand service effectively and efficiently.
- Experience in reporting software and informative client MI reporting.
- Client and contract management.
- Respond in a timely manner to requests for support from various simultaneous communication channels.
- Review and reporting service utilisation to plan for resource requirements.
- Understand and meet the diverse needs of our clients and Interpreters.
- Oversee platform development relationships/roadmap.
- Implementation and set up of Interpreterslive! Clients.
Qualifications Experience you’ll bring:
- Previous experience in an operational role.
- Willingness to be office based in Redditch.
- British Sign Language skills (Preferred/not mandatory).
- Understanding of the platform to provide customer and interpreter support.
- Excellent communication skills whilst maintaining professional boundaries.
- Able to multitask, prioritise and manage time/team efficiently.
- Team player.
- Strong problem solving capabilities.
- Experience of Power BI and excel.
- Resilience in fast paced environment.
- Strong leadership and management skills.
Salary & Benefits:
- Salary dependant on experience £30,000 - £35,000.
- 37.5 hour week Monday - Friday.
- Work from home Monday and Fridays.
- 20-25 days holiday plus bank holidays.
- Pension scheme.
- Attendance bonus.
- Health and Wellbeing schemes.
- Worcestershire Works Well health and wellbeing level 1 accreditation.
- Policies to include Mental Health, Menopause and more.
- Access to mental health specialist support.
- Birthday celebrations/gifts.
- Employee Assistance Programme.
- Discounts and perks platform.
- Team events.
- Training 1 paid volunteering day per year.
- Occupational Sick Pay (OSP) and (SSP).
- Work for an established company with 25 years in the industry.
- Supportive and flexible employer.
- Disability confident leader.
Operations Manager InterpretersLive! in Redditch employer: Sign Solutions
Contact Detail:
Sign Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager InterpretersLive! in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to InterpretersLive! or similar services. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in action! If you have experience with video relay interpreting or managing teams, consider creating a short video or presentation to showcase your expertise. It’s a great way to stand out!
✨Tip Number 3
Prepare for the interview by understanding the company’s mission and values. Be ready to discuss how you can contribute to their goals, especially in enhancing accessibility for the Deaf community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operations Manager InterpretersLive! in Redditch
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team and how you can contribute to our mission at InterpretersLive!
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sign Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Sign Solutions and their InterpretersLive! service. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate and support your team while maintaining professional boundaries.
✨Be Ready for Technical Questions
Since the role involves providing technical support, brush up on your knowledge of reporting software like Power BI and Excel. Be prepared to discuss how you've used these tools in previous roles to manage resources and report on service utilisation.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment, being able to think on your feet is crucial. Prepare to discuss specific challenges you've faced in previous operational roles and how you approached solving them. This will showcase your resilience and ability to multitask effectively.