At a Glance
- Tasks: Provide high-quality BSL video interpretation for diverse clients remotely.
- Company: Join Sign Solutions, a leader in services for Deaf and hard of hearing individuals.
- Benefits: Enjoy flexible hours, all IT equipment, and generous holiday allowance.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference by enabling communication for D/deaf people.
- Qualifications: Must have NRCPD registration and RSLI status.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Growing Team at Sign Solutions! Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!
Company Description
Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non‑spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face‑to‑face and remotely.
Our Innovative Services
- InterpretersLive!: Our cutting‑edge video relay interpreting service offers British Sign Language interpreters on demand, accessible via desktop or tablet. This service ensures D/deaf employees can participate in meetings and make phone calls with hearing customers and colleagues.
- Website Accessibility: Our InterpretersLive! service also helps organizations become accessible to D/deaf people through a link on their website allowing them to instantly connect, enhancing their accessibility rating and allowing D/deaf people to communicate via a real‑time online BSL interpreter.
- Training and Qualifications: Our training centre offers qualifications in BSL and CPD for British Sign Language interpreters. We also provide Deaf awareness training, available onsite or via e‑learning.
- Translation Services: We make videos and documents accessible to D/deaf people by translating them into BSL, offering a cost‑effective and efficient translation service.
Our Mission
To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other.
Equal Opportunity Employer
Sign Solutions is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.
Job Description
We are looking for RSLI BSL Interpreters to join our video team on a contracted full‑time or part‑time basis. Working with a broad range of corporate clients in the private and public sector, as well as individual Deaf clients, this role predominantly provides BSL video interpretation for pre‑booked and on‑demand remote video interpretation sessions.
Responsibilities
- Undertake on‑demand and pre‑booked video interpreting assignments.
- Deliver high quality BSL/English interpreting services to all clients.
- Report to Head Interpreter and Operations Team.
- Maintain CPD.
- Abide by NRCPD code of conduct.
- Work flexibly within the video interpreting team.
Qualifications
- NRCPD registration.
- RSLI status.
- Enhanced DBS.
- Full 1:1 training will be provided.
What’s In It For You?
- All IT equipment.
- 20-25 days holiday plus.
Freelance or Contracted Remote RSLI BSL Video Interpreter - Full and part-time positions available in Redditch employer: Sign Solutions
At Sign Solutions, we pride ourselves on being a supportive and flexible employer dedicated to making a meaningful impact in the Deaf community. With over 27 years of experience, we offer competitive salaries, comprehensive benefits including health and wellbeing schemes, and opportunities for professional growth through training and CPD. Our remote work culture fosters inclusivity and collaboration, making it an excellent place for passionate individuals to thrive while contributing to breaking down communication barriers.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance or Contracted Remote RSLI BSL Video Interpreter - Full and part-time positions available in Redditch
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Sign Solutions might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Freelance or Contracted Remote RSLI BSL Video Interpreter - Full and part-time positions available in Redditch
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Sign Solutions know if you can meet their needs without any hiccups!
Tailor Your Application to Sign Solutions:Every company has its vibe and customer approach. Research Sign Solutions's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Sign Solutions
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Sign Solutions.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
