Account Manager

We are looking for an Account Manager. Number of Roles: 1 | Division: SUF | Location: Leeds. Sigma is committed to creating a diverse environment and is proud to be an equal opportunities employer.

Outline of role

To manage customer accounts within the Shared User Facility, ensuring the successful delivery of warehousing, kitting, and logistics activities across a multi-client environment. The role supports operational performance, customer satisfaction, commercial growth, and continuous improvement through effective stakeholder management, inventory control, and supply chain coordination.

Main responsibilities

• Manage key client accounts, acting as the main point of contact for both operational and commercial activity.
• Develop and maintain account plans, providing regular business updates and performance reviews to customers and internal stakeholders.
• Identify and drive opportunities for account growth, service improvement, and operational efficiencies.
• Support the implementation and delivery of client projects, including rollout planning, forecasting, and coordination of operational activities.
• Manage costings, quotations, invoice control processes, and monitor account profitability.
• Oversee and support the administration team to ensure effective, on-time daily operations.
• Ensure adherence to system processes and controls, while promoting continuous improvement initiatives across the facility.
• Liaise with internal teams, suppliers, and customers to resolve issues, manage priorities, and support successful project delivery.

Knowledge and experience required

• Experience in an operational, account management, or supply chain role within logistics, warehousing, or a fast-paced retail environment.
• Proven experience leading and developing teams to achieve business objectives.
• Demonstrable experience managing projects, including planning, forecasting, and execution.
• Strong understanding of supply chain processes, warehousing operations, and inventory management.
• Experience working with WMS and operational systems to improve efficiency and reporting.
• Commercial awareness, including budgeting, cost control, quotations, and resource planning.
• Financial awareness with the ability to interpret operational and financial performance data.

Skills required

• Excellent organisational and project management skills, with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with a logical and data-driven approach.
• Effective stakeholder management and communication skills, both internally and externally.
• Clear and concise communicator, capable of delivering customer updates and performance reporting.
• Continuous improvement mindset, with experience implementing process and operational enhancements.
• High attention to detail, with a strong focus on process, standards, and governance.
• Ability to work collaboratively across teams while maintaining accountability for results.

Qualifications

• Relevant qualification in Supply Chain, Logistics, Business Management, or a related field (desirable).

Benefits

• 25 days holiday plus bank holidays.
• A day’s ‘birthday leave’ to be taken within your birthday month.
• Opportunity to buy or sell up to 3 days holiday.
• Opportunity for hybrid working.
• Ability to participate in the Octopus EV salary sacrifice scheme.
• Ability to participate in the Cycle to Work Scheme.
• Employee Assistance Programme.
• Healthshield cash plan with discounts on high street stores.
• Free external financial advice – offering support for mortgages, pensions and insurances.
• Enhanced family friendly pay.
• Free tea, coffee and fruit on all sites.

Opportunity to be involved with Group Colleague Board and Quarterly Corporate Events/Charity Involvement. Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development activities and interventions.

If you think you’ve got what it takes to join our growing, winning team we’d love to hear from you.