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For Companies At a Glance
- Tasks: Help customers solve technical issues and collaborate with teams to enhance user experience.
- Company: Sigma is a leading cloud analytics platform empowering teams to make data-driven decisions.
- Benefits: Enjoy equity, health benefits, flexible time off, and a dog-friendly office environment.
- Why this job: Join a recognised team dedicated to making data accessible and be part of an innovative growth story.
- Qualifications: Experience in enterprise data analytics, strong SQL skills, and excellent communication abilities required.
- Other info: Entry-level position with opportunities for growth in a dynamic startup environment.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Technical Support Engineer - EMEA role at Sigma. Sigma is growing rapidly, and so is our user base. We are seeking talented support engineers with a strong understanding of analytics, curiosity, and a passion for helping others. As a Technical Support Engineer at Sigma Computing, you will be part of a skilled team dedicated to making data accessible for everyone. Our team was recognized by TrustRadius as Best Customer Support in 2021!
What You Will Be Doing
- Assist Sigma’s customers and pre-sales teams in diagnosing and resolving complex technical issues.
- Collaborate with the development team to develop best practices and tools for troubleshooting and optimizing performance.
- Work with cross-functional teams—including backend, frontend, devops, design, product, and go-to-market—to create an excellent user experience.
Qualifications We Are Looking For
- Experience supporting enterprise data analytics products.
- Strong foundation in Computer Science, especially databases and business intelligence.
- Proficiency in SQL, including JOINs, PARTITIONs, Window Functions, Aggregations, CTEs, and Subqueries.
- Understanding of SQL performance troubleshooting and plan analysis.
- Knowledge of data modeling and creating logical visualizations.
- Proven ability to build trust with customers and resolve issues efficiently.
- Excellent communication skills, both verbal and written.
- Desire to develop scalable processes and tools for issue resolution.
- Strong collaboration skills across departments for issue triaging and resolution.
- Team-oriented attitude and enthusiasm for work.
Highly Desirable Skills & Experiences
- Experience supporting cloud services in production.
- Familiarity with Snowflake, Redshift, BigQuery.
- Knowledge of GCP and AWS.
- Startup experience is a plus.
About Us
Sigma is a cloud analytics and business intelligence platform that empowers teams to explore data independently and make faster decisions. Built on cloud data warehouses, Sigma allows users to analyze billions of rows of data instantly through an intuitive, spreadsheet-like interface—no coding required. Our recent features include collaboration tools, embedded analytics, and AI capabilities such as forecasting, an AI copilot, and a notebook interface. With $200M Series D funding announced in May 2024, Sigma continues to innovate in AI infrastructure, data applications, and enterprise collaboration. Join us to be part of our growth story!
Benefits for Full-Time Employees
- Equity
- Health benefits
- Flexible time off
- Paid parental leave
- Traditional and Roth 401(k)
- Commuter and FSA benefits
- Lunch program
- Dog-friendly office
Sigma Computing is an equal opportunity employer committed to diversity and inclusion. We welcome applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or veteran status. We operate in-office environments in SF, NYC, and London.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Software Development
Technical Support Engineer - EMEA employer: Sigma
Contact Detail:
Sigma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - EMEA
✨Tip Number 1
Familiarise yourself with Sigma's products and services. Understanding their cloud analytics platform and how it empowers users will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Brush up on your SQL skills, especially the advanced functions mentioned in the job description. Being able to discuss specific examples of how you've used these skills in past roles can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Sigma. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Think of specific instances where you've worked with different teams to resolve technical issues, as this aligns closely with the role's requirements.
We think you need these skills to ace Technical Support Engineer - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting enterprise data analytics products. Emphasise your proficiency in SQL and any experience with cloud services like Snowflake or AWS.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your curiosity about data analytics. Mention specific examples of how you've resolved technical issues in the past and your desire to contribute to Sigma's mission.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your verbal and written communication skills. Use clear and concise language, and consider including a brief example of a successful customer interaction.
Highlight Collaboration Experience: Demonstrate your ability to work across departments by providing examples of past collaborative projects. This could include working with development teams or cross-functional groups to resolve issues or improve processes.
How to prepare for a job interview at Sigma
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL and any enterprise data analytics products you've supported. Be prepared to discuss specific examples of how you've used SQL functions like JOINs and Window Functions to solve problems.
✨Demonstrate Your Problem-Solving Ability
During the interview, be ready to walk through your thought process when diagnosing and resolving technical issues. Sigma values candidates who can think critically and develop scalable solutions, so share any relevant experiences where you successfully resolved complex problems.
✨Emphasise Collaboration Skills
Since the role involves working with cross-functional teams, it's important to demonstrate your ability to collaborate effectively. Share examples of past experiences where you worked with different departments to achieve a common goal or resolve an issue.
✨Express Your Passion for Customer Support
Sigma is looking for individuals who are enthusiastic about helping others. Be sure to convey your passion for customer support and how you've built trust with customers in previous roles. Highlight any instances where you went above and beyond to ensure customer satisfaction.
