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For Companies At a Glance
- Tasks: Help customers solve technical challenges and improve our product.
- Company: Join Sigma, an award-winning tech company recognised for outstanding customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in data analytics support and strong SQL skills required.
- Other info: Collaborative environment with a focus on fun and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Engineer - EMEA role at Sigma.
About The Role
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award‑winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go‑to‑Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What You Will Be Doing
- You will work with Sigma’s customers and the pre‑sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross‑functional groups – backend, frontend, devops, design, product, and the go‑to‑market teams to create a first‑class experience for users of our product.
Qualifications We Are Looking For
- Industry experience supporting enterprise products for data analytics.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- SQL proficiency – very good grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub‑queries, etc.
- SQL query performance troubleshooting and plan generation understanding.
- Proficient in data modeling concepts.
- Ability to properly chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues, etc.).
- Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis and resolution.
- Desire to be a great teammate and have fun at work.
Highly Desirable Skills
Technical Support Engineer - EMEA employer: Sigma
Contact Detail:
Sigma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sigma on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding Sigma’s products. We want you to show off your technical know-how and how you can help solve customer issues effectively.
✨Tip Number 3
Practice your communication skills! As a Technical Support Engineer, you'll need to explain complex issues simply. Try explaining a tricky concept to a friend or family member to get the hang of it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with enterprise products, SQL proficiency, and any relevant technical skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Sigma. Don't forget to mention your collaboration skills!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing how you approach challenges and drive solutions, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at Sigma
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss JOINs, Partitions, and Window Functions in detail. Practising some real-world scenarios can help you demonstrate your proficiency and problem-solving abilities.
✨Understand Sigma's Product
Familiarise yourself with Sigma’s platform and its features. Knowing how it helps customers solve their data challenges will show your genuine interest in the role. You might even want to explore case studies or user testimonials to understand common issues faced by users.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve worked cross-functionally to resolve issues or improve processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting skills. Think about complex technical issues you've resolved in the past and be ready to walk through your thought process step-by-step. This will demonstrate your analytical skills and ability to think on your feet.
