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- Tasks: Troubleshoot and repair customer equipment while travelling internationally and providing remote support.
- Company: Join a progressive company focused on solutions across multiple sectors with a flat structure.
- Benefits: Enjoy a salary up to £45,000, generous travel allowances, 25 days holiday, and a pension plan.
- Why this job: Experience exciting travel opportunities while maintaining a great work-life balance and personal development.
- Qualifications: A level three qualification in electrical engineering and excellent communication skills are required.
- Other info: No need for a perfect CV; we value your potential!
The predicted salary is between 36000 - 54000 £ per year.
Field Service Engineers - Why you should apply:
- Varied & interesting work: Split your time between travelling overseas troubleshooting customer issues (up to 30% of your time), providing remote support from the Pontypridd office (up to 50% of your time), and developing preventative maintenance, including training customers and documenting troubleshooting methods (up to 30% of your time).
- See the world: Spend a maximum of 30% of your time travelling to assist customers, mainly to America but also Europe, North Africa, and East Asia. The company will provide generous travel and meal allowances, and you will receive time off in lieu for any time spent travelling outside of your working hours.
- Feel valued: The company strongly focuses on wellbeing; for example, you would not be expected to attend work if you had been travelling until late the previous day. You will spend no more than 5 days at a time away, which provides a great balance between the excitement of travel and your personal life. Overseas trips are usually planned 2-3 weeks in advance.
- Secure employer offering development: Work for a growing and progressive business that provides solutions to multiple sectors. They operate a flat structure providing good development opportunities and are happy to support further training and development.
Field service engineer duties will include:
- Troubleshooting and repairing customer equipment.
- Helping to develop a preventative maintenance culture.
- Supporting customers in the reduction of downtime.
- Providing remote support to customers where needed.
- Creating product, troubleshooting, and maintenance guides to minimise customer downtime.
- Travelling internationally to diagnose and fix issues.
- Collaborating with engineering and support teams to enhance overall company performance.
- Building strong relationships with customers and clients.
To apply for the field service engineer role, you will need:
- A level three or above qualification in electrical engineering.
- The ability to fault find with electrical components such as circuits, resistors, capacitors, harnesses, and looms.
- Excellent customer-facing communication skills, with a track record of reducing customer downtime.
- Good Microsoft Office skills.
- A valid driving license.
- The ability to travel internationally and qualify for the US ESTA Visa waiver program.
What's In It for You?
A salary of up to £45,000 (depending on experience), a pension plan (5% company contribution, 25 Days of Holiday + Bank Holidays, potential annual bonus based on company performance, all travel costs covered, etc.).
Working Hours That Work for You:
You will work a standard 37 hour working week (outside of any time spent travelling).
Ready to Make a Move?
If you are a field service engineer eager to secure a position within a stable and growing manufacturing environment, we want to hear from you. Click apply now - do not worry if your CV is not perfect; we are more interested in your potential.
Field Service Engineer in Pontypridd employer: Sigma
Contact Detail:
Sigma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Pontypridd
✨Tip Number 1
Familiarise yourself with the specific equipment and technologies used in the field service engineering role. Understanding the common issues and troubleshooting methods will help you stand out during interviews.
✨Tip Number 2
Network with current or former field service engineers, especially those who have worked in similar sectors. They can provide valuable insights into the role and may even refer you to opportunities within their company.
✨Tip Number 3
Prepare for potential travel by ensuring your passport is up to date and researching the countries you might visit. Showing that you're ready and willing to travel can make a positive impression on the hiring team.
✨Tip Number 4
Demonstrate your customer-facing skills by preparing examples of how you've successfully resolved issues in the past. Highlighting your ability to reduce downtime for customers will align well with the company's focus on client satisfaction.
We think you need these skills to ace Field Service Engineer in Pontypridd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications in electrical engineering and relevant experience as a Field Service Engineer. Emphasise your ability to troubleshoot electrical components and your customer-facing communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with preventative maintenance and how you can contribute to reducing customer downtime, as well as your willingness to travel internationally.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other technical skills that are relevant to the job. Include examples of how you've successfully supported customers in the past.
Showcase Your Flexibility: Since the role involves international travel, mention your ability to adapt to different environments and your readiness to work outside standard hours when necessary. This will demonstrate your commitment to the role and the company's needs.
How to prepare for a job interview at Sigma
✨Showcase Your Technical Skills
Make sure to highlight your qualifications in electrical engineering and your experience with fault finding on electrical components. Be prepared to discuss specific examples of troubleshooting you've done in the past.
✨Demonstrate Customer-Facing Experience
Since this role involves a lot of customer interaction, share instances where you've successfully reduced downtime for clients. Emphasise your communication skills and how you build relationships with customers.
✨Prepare for Travel Questions
Given that the job requires international travel, be ready to discuss your flexibility and willingness to travel. Familiarise yourself with the ESTA Visa waiver program and express your enthusiasm for the opportunity to see different parts of the world.
✨Research the Company Culture
Understand the company's focus on wellbeing and development. Be prepared to discuss how you value work-life balance and continuous learning, and how you can contribute to a positive workplace culture.
