At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive sales performance.
- Company: Join a growing SME manufacturer with a focus on innovation and teamwork.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Be at the heart of the office, influencing growth and service excellence.
- Why this job: Shape the future of customer service while working closely with senior leaders.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing: You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
Key responsibilities:
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
Customer Services Manager employer: Sigma
At Sigma.AI, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our London office offers a dynamic environment where HR & Payroll Administrators can thrive, with ample opportunities for professional growth and development in the fast-evolving field of Artificial Intelligence. Join us to be part of a global team that values integrity, empathy, and a passion for learning, while contributing to cutting-edge AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and approach.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share specific examples of how you've led teams through challenges, improved service standards, or resolved customer issues. This will demonstrate that you’re ready to take charge in this pivotal position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping customers and improving their experience!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role. We’re looking for specific examples of how you've led teams or improved service standards in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sigma
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Demonstrate Leadership Skills
Since this role is all about hands-on leadership, be prepared to share specific examples of how you've successfully led a team in the past. Think about challenges you've faced and how you overcame them, especially in customer service or sales environments.
✨Showcase Your Problem-Solving Abilities
In customer service, issues can arise at any moment. Be ready to discuss how you've resolved difficult situations with customers or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's vision for customer service, how they measure success, or what challenges they currently face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
