At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial performance.
- Company: An innovative SME manufacturer with a focus on growth and collaboration.
- Benefits: Competitive salary and the chance to shape customer service operations.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real impact in a pivotal leadership role with hands-on responsibilities.
- Qualifications: Proven leadership experience in customer service or internal sales within manufacturing.
The predicted salary is between 35000 - 45000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing: You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
What You'll Need To Apply: Proven leadership experience in customer service or internal sales within a manufacturing environment. Willingness to undertake a hands-on role with customer contact, in addition to leading the team. Strong commercial awareness; you understand how service, sales, and profit connect.
Your Remuneration Package: Competitive salary, full details on application.
Next Steps: If you are a Customer Services Manager, Commercial Manager, Office Manager, or Senior Customer Service Supervisor ready to take on more, click Apply Now. For a confidential chat, call the office and quote the job reference.
Customer Services Manager in Bridgend employer: Sigma
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and internal sales functions in a pivotal role. With a hands-on approach, you'll not only lead a dedicated team but also engage directly with customers, ensuring high service standards and operational efficiency. The company fosters a collaborative work culture, providing ample opportunities for professional growth and development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager in Bridgend
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and approach.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share specific examples of how you've led teams through challenges, improved service standards, or resolved customer issues. This will demonstrate that you're ready to jump right in!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Services Manager in Bridgend
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in customer service or internal sales. We want to see how you've successfully led teams in the past, especially in a manufacturing environment.
Be Hands-On:Since this role is all about being hands-on, share examples of when you've directly interacted with customers or tackled issues head-on. We love seeing that proactive approach!
Connect the Dots:Demonstrate your commercial awareness by explaining how service, sales, and profit are interconnected. We’re looking for someone who understands the bigger picture and can drive performance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, we’re excited to hear from you!
How to prepare for a job interview at Sigma
✨Know Your Stuff
Make sure you understand the ins and outs of customer service in a manufacturing environment. Brush up on key metrics like KPIs and how they relate to service standards and sales performance. This will show that you're not just a leader, but someone who knows the business.
✨Show Your Hands-On Approach
Since this role requires a hands-on leader, be ready to discuss your experience with direct customer interactions. Share specific examples where you’ve resolved issues or improved service standards. This will demonstrate your commitment to leading from the front.
✨Connect the Dots
Highlight your commercial awareness by discussing how customer service impacts sales and profit. Be prepared to explain how you would bridge the gap between sales, operations, and senior leadership to drive growth. This shows you’re thinking strategically.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. Ask about their current challenges in customer service or how they envision the new role evolving. This not only shows your interest but also gives you insight into what’s expected.
