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- Tasks: Assist customers with product selection and provide expert advice on cycling gear.
- Company: Join Sigma Sports, a leading premium cycling retailer with a passion for cycling.
- Benefits: Enjoy competitive salary, uncapped commission, and generous staff discounts.
- Why this job: Be part of a passionate team and help others enjoy the sport of cycling.
- Qualifications: Previous retail customer service experience and a friendly, approachable attitude.
- Other info: Dynamic work environment with opportunities for career growth and professional development.
The predicted salary is between 11 - 16 £ per hour.
Location: Sigma Sports - Wilmslow
Hours: Casual Hours (Monday-Sunday)
Reports to: Store Manager
About Sigma Sports: Founded in 1992 by two best friends, Sigma Sports has grown from humble beginnings to become a leading premium cycling retailer. With a passion for cycling at its core, we are proud of our heritage and our reputation as a trusted hub for the cycling community. We offer a curated selection of the finest bikes and accessories, alongside state-of-the-art workshops and bespoke bike fitting services. Our team is dedicated to providing expert advice, high-quality servicing, and a welcoming experience to cyclists of all levels.
As we continue to expand, we are looking for a passionate and dedicated team to deliver exceptional customer experiences in-store. If you’re passionate about cycling, want to work with the best brands in the industry and enjoy providing expert service, we want to hear from you.
Position Overview: The Retail Sales Assistant supports the delivery of a high-quality customer experience within Sigma Sports’ retail environment. The role is responsible for assisting customers with product selection, providing accurate information on cycling equipment and accessories, and ensuring the sales floor is presented to brand standards.
Key Responsibilities:
- Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times.
- Become a product expert in order to provide the level of service required.
- Maintain a professional, positive, helpful, and cheerful attitude at all times.
- Work as part of a team to achieve sales targets and margins by maximizing every sales opportunity.
- Ensure feedback from customers is communicated to the supervisor/store management.
- Attend regular shop meetings and training sessions, as and when required.
- Assist supervisor/managers with other tasks should they be requested.
- Support in all other ways our drive to have the best possible customer service and highest quality stores.
- When required help with ticketing and tagging when new stock arrives.
- Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labeled.
- Help ensure that the daily shop tasks are completed e.g., emptying of bins etc.
- Inform the shop supervisors of any maintenance needed e.g., light bulbs.
- Help provide cover for other staff members' absence due to holidays and sickness.
Skills & Experience:
- Previous face-to-face customer service experience in a retail setting is essential.
- Willing to work Monday to Sunday on a rota basis.
- You will have an approachable and friendly demeanor.
- You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling.
- You are able to work as part of a team.
- You will be self-motivated but willing to take instruction if given.
- Willing to contribute to other tasks required such as during stock-takes, or events.
Why Work With Us?
- Competitive salary plus uncapped commission on sales.
- A supportive, passionate team that shares your love for cycling.
- Opportunities for career growth and professional development.
- Generous staff discounts across a wide range of premium cycling products.
- Work for a well-established and respected brand in the cycling community.
- Access to a dynamic environment with state-of-the-art workshops, bespoke bike fitting services, and expert advice.
At Sigma Sports, we are driven by a passion for cycling and a commitment to delivering the best for our customers. If you have the experience and enthusiasm to lead a team in delivering premium service and helping others enjoy the sport, apply today!
How to Apply: Please submit your CV and a cover letter outlining why you’re the perfect fit for this role to sarah.gould@sigmasports.com. We look forward to hearing from you! Interviews will take place on January 7th and 8th in Wilmslow. Please ensure you are available on at least one of these dates. Shortlisted candidates will be contacted with full details of the interview schedule and location.
Retail Sales Adviser in Wilmslow employer: Sigma Sports Limited
Contact Detail:
Sigma Sports Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Adviser in Wilmslow
✨Tip Number 1
Get to know Sigma Sports inside out! Familiarise yourself with our products and services so you can chat confidently about them during your interview. Show us your passion for cycling and how you can enhance the customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you’ve provided excellent service or resolved issues. We want to see how you connect with customers and make their shopping experience memorable.
✨Tip Number 3
Be ready to demonstrate teamwork! We thrive on collaboration at Sigma Sports, so share examples of how you’ve worked well in a team before. Highlight your ability to support colleagues and contribute to achieving sales targets together.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen to be part of our cycling community. Don’t forget to follow up if you haven’t heard back; it shows initiative!
We think you need these skills to ace Retail Sales Adviser in Wilmslow
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for the sport. We want to see how you connect with our community.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant customer service experience and skills that match what we’re looking for. A personal touch goes a long way in making your application stand out!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. We want to see your personality, but also your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Sigma Sports Limited
✨Know Your Cycling Stuff
Make sure you brush up on your cycling knowledge before the interview. Familiarise yourself with the latest bikes and accessories Sigma Sports offers, as well as any popular brands they stock. This will show your passion for cycling and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your previous retail experience where you provided exceptional customer service. Think about times when you went above and beyond to assist a customer or resolved a tricky situation. This will demonstrate your ability to deliver the high-quality service Sigma Sports prides itself on.
✨Be Ready to Work as a Team
Since teamwork is crucial in this role, be prepared to discuss how you’ve successfully collaborated with others in past jobs. Highlight your ability to support colleagues and contribute to achieving sales targets, as this aligns with Sigma Sports' expectations.
✨Bring a Positive Attitude
Sigma Sports values a cheerful and helpful demeanour, so make sure to convey your enthusiasm during the interview. A positive attitude can set you apart from other candidates, so let your passion for cycling and customer service shine through!
