At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial performance.
- Company: Join a thriving SME manufacturer with a focus on growth and innovation.
- Benefits: Competitive salary and the chance to shape your role in a key leadership position.
- Other info: Hands-on role with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving service standards and leading a passionate team.
- Qualifications: Proven leadership experience in customer service or internal sales is essential.
The predicted salary is between 35000 - 45000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing: You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
What You'll Need To Apply: Proven leadership experience in customer service or internal sales within a manufacturing environment. Willingness to undertake a hands-on role with customer contact, in addition to leading the team. Strong commercial awareness; you understand how service, sales, and profit connect.
Your Remuneration Package: Competitive salary, full details on application.
Next Steps: If you are a Customer Services Manager, Commercial Manager, Office Manager, or Senior Customer Service Supervisor ready to take on more, click Apply Now. For a confidential chat, call the office and quote the job reference.
If you click 'Apply', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time, full details in Privacy Policy, link (url removed) or find policy in Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted.
Customer Services Manager employer: Sigma Recruitment
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and internal sales functions from the ground up. With a hands-on approach and a supportive work culture, you'll have the autonomy to drive service standards while collaborating closely with senior leadership. This role not only provides competitive remuneration but also fosters personal growth and development in a pivotal position that directly impacts the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your leadership experience aligns with their needs. Highlight specific examples where you've improved service standards or led a team through challenges.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your leadership experience in customer service or internal sales. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Your Hands-On Approach:Since this role requires a hands-on leader, share examples of when you've been directly involved with customers or your team. We love to see candidates who are not afraid to roll up their sleeves and get stuck in!
Highlight Your Commercial Awareness:Demonstrate your understanding of how service, sales, and profit connect. We’re looking for someone who can drive service standards while keeping an eye on the bigger picture, so make sure to include any relevant experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised, so don’t miss out on that!
How to prepare for a job interview at Sigma Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of customer service in a manufacturing environment. Brush up on key metrics like KPIs and how they relate to service standards and sales performance. This will show that you're not just a leader, but someone who knows the industry well.
✨Show Your Hands-On Approach
Since this role requires a hands-on leader, be ready to discuss your experience with direct customer interactions. Share specific examples where you’ve resolved issues or improved service standards. This will demonstrate your willingness to roll up your sleeves and get involved.
✨Highlight Your Leadership Style
Prepare to talk about your leadership style and how you motivate your team. Think of examples where you've coached team members through tough situations or improved team dynamics. This will help them see you as a strong candidate who can lead effectively.
✨Connect the Dots
Be ready to explain how customer service, internal sales, and profit are interconnected. Use real-life examples from your past roles to illustrate your commercial awareness. This will show that you understand the bigger picture and can contribute to the company's growth.
