At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial performance.
- Company: Join an innovative SME manufacturer with a focus on growth and collaboration.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of the company.
- Other info: Be part of a pivotal role that supports business growth and team development.
- Why this job: Make a real impact by influencing customer service and internal sales processes.
- Qualifications: Experience in leadership and customer service roles is essential.
The predicted salary is between 40000 - 50000 £ per year.
Why You Should Apply An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions.
You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real
Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On
Leadership: You will lead from the front.
So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal
Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You ll Be Doing as the Commerical Manager You will lead a small but busy office team across customer service, field service, internal sales, and after-sales.
The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
Key responsibilities: Lead the customer service team, field service team and internal sales function Actively undertake calls with customers in addition to leading the team Drive service standards, response times, and issue resolution Support outbound activity, conversion, and product expertise across internal sales Coordinate closely with production to keep orders, repairs, and deliveries on track Introduce KPIs, reporting, and structure...
