At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial performance.
- Company: Join a thriving SME manufacturer with a focus on growth and innovation.
- Benefits: Competitive salary and the chance to shape your role in a pivotal position.
- Other info: Hands-on role with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving service standards and leading a passionate team.
- Qualifications: Proven leadership experience in customer service or internal sales is essential.
The predicted salary is between 30000 - 40000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing: You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
What You'll Need To Apply: Proven leadership experience in customer service or internal sales within a manufacturing environment. Willingness to undertake a hands-on role with customer contact, in addition to leading the team. Strong commercial awareness; you understand how service, sales, and profit connect.
Your Remuneration Package: Competitive salary, full details on application.
Next Steps: If you are a Customer Services Manager, Commercial Manager, Office Manager, or Senior Customer Service Supervisor ready to take on more, click Apply Now. For a confidential chat, call the office and quote the job reference. If you click 'Apply', we may contact you via email, phone.
Customer Services Manager employer: Sigma Recruitment Ltd
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and sales operations from the ground up. With a hands-on approach, you'll work closely with senior leadership in a supportive environment that prioritises employee growth and development. Enjoy a competitive salary and the opportunity to make a real impact in a pivotal role within a collaborative and fast-paced office culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and approach.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share specific examples of how you've led teams through challenges, improved service standards, or resolved customer issues. This will demonstrate that you're ready to jump right in!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Services Manager role. Highlight your leadership experience in customer service or internal sales, especially within a manufacturing environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this pivotal position. Share specific examples of how you've driven service standards and improved team performance in previous roles.
Show Your Hands-On Approach:In your application, emphasise your willingness to take on a hands-on role. We want to see that you're not just a leader from behind a desk but someone who actively engages with customers and supports their team.
Apply Through Our Website:For the best chance of success, make sure you apply through our website. This way, we can easily track your application and get back to you quickly about the next steps!
How to prepare for a job interview at Sigma Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service in a manufacturing environment. Brush up on key concepts like KPIs, service standards, and how sales and service intertwine. This will show that you're not just a leader but someone who truly gets the business.
✨Show Your Leadership Style
Prepare to discuss your leadership approach. Think about examples where you've led a team through challenges or improved service standards. Be ready to share how you coach your team during tough calls and how you maintain a hands-on presence.
✨Demonstrate Commercial Awareness
Be prepared to talk about how customer service impacts sales and profit. Bring examples from your past roles where your decisions directly influenced commercial performance. This will highlight your understanding of the bigger picture.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Ask about the company's current challenges in customer service or how they envision the new role evolving. This shows your genuine interest and helps you gauge if the company is the right fit for you.
