At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive sales performance.
- Company: Join a thriving SME manufacturer with a focus on growth and innovation.
- Benefits: Competitive salary and opportunities for professional development.
- Other info: Hands-on role with great potential for career advancement.
- Why this job: Shape the future of customer service while making a real impact.
- Qualifications: Proven leadership in customer service or sales, preferably in manufacturing.
The predicted salary is between 35000 - 45000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence
This is a new role with the autonomy to shape how customer service, internal sales, and after‐sales operate day to day.
Hands‑On Leadership
You will lead from the front. You will be on the phone with customers, walk into the warehouse to chase an order, and coach your team through difficult calls when needed.
Pivotal Position
The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You’ll Be Doing
- You will lead a small but busy office team across customer service, field service, internal sales, and after‑sales.
- The focus is on making day‑to‑day operations run cleanly and lifting service standards and commercial performance.
Key Responsibilities
- Lead the customer service team, field service team, and internal sales function.
- Actively undertake calls with customers in addition to leading the team.
- Drive service standards, response times, and issue resolution.
- Support outbound activity, conversion, and product expertise across internal sales.
- Coordinate closely with production to keep orders, repairs, and deliveries on track.
- Introduce KPIs, reporting, and structure across the functions you lead.
- Act as a key link between sales, operations, and the senior team.
What You’ll Need To Apply
- Proven leadership experience in customer service or internal sales within a manufacturing environment.
- Willingness to undertake a hands‑on role with customer contact, in addition to leading the team.
- Strong commercial awareness; you understand how service, sales, and profit connect.
Your Remuneration Package
Competitive salary, full details on application. Salary competitive depending on experience.
Customer Services Manager in Coity employer: Sigma Recruitment Ltd
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and internal sales functions in a pivotal role. With a hands-on approach, you'll not only lead a dedicated team but also engage directly with customers, ensuring a collaborative and supportive work culture. This position provides excellent opportunities for professional growth and the chance to make a real impact within a thriving business environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager in Coity
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your hands-on approach! During interviews, share specific examples of how you've led teams through challenges and improved service standards. This will demonstrate that you’re not just a leader in title but also in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Manager in Coity
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in customer service or internal sales. We want to see how you've successfully led teams in the past, especially in a manufacturing environment.
Be Hands-On:Since this role requires a hands-on approach, share examples of when you've directly interacted with customers or tackled issues head-on. It’s all about showing us you’re not afraid to get stuck in!
Connect the Dots:Demonstrate your understanding of how service, sales, and profit are interconnected. We love candidates who can think commercially and understand the bigger picture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Sigma Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and the specific challenges they face in customer service and internal sales. This will help you demonstrate your commercial awareness and show how you can contribute to their growth.
✨Showcase Your Leadership Style
Prepare examples of your leadership experience, especially in customer service or sales. Be ready to discuss how you've successfully led teams, resolved conflicts, and improved service standards. This is your chance to highlight your hands-on approach and how you can motivate your team.
✨Demonstrate Problem-Solving Skills
Think of specific situations where you've tackled difficult customer issues or streamlined operations. Be prepared to share these stories during the interview, as they will illustrate your ability to drive service standards and enhance performance in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in customer service or how they measure success in the position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
