At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial performance.
- Company: Join a growing SME manufacturer with a focus on innovation and teamwork.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Hands-on role with direct customer interaction and team coaching.
- Why this job: Shape the future of customer service while making a real impact.
- Qualifications: Proven leadership in customer service or sales, ideally in manufacturing.
The predicted salary is between 35000 - 45000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing:
- You will lead a small but busy office team across customer service, field service, internal sales, and after-sales.
- The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
- Key responsibilities:
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
What You'll Need To Apply:
- Proven leadership experience in customer service or internal sales within a manufacturing environment
- Willingness to undertake a hands-on role with customer contact, in addition to leading the team
- Strong commercial awareness; you understand how service, sales, and profit connect
Your Remuneration Package: Competitive salary, full details on application.
Next Steps: If you are a Customer Services Manager, Commercial Manager, Office Manager, or Senior Customer Service Supervisor ready to take on more, click Apply Now.
Customer Services Manager in Bridgend employer: Sigma Recruitment Ltd
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and internal sales functions in a pivotal role. With a hands-on approach, you'll not only lead a dedicated team but also engage directly with customers, ensuring a collaborative and supportive work culture. Located in a thriving area, this position provides excellent opportunities for professional growth and the chance to make a real impact on the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager in Bridgend
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Manager role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face. Think about how you would handle difficult customer situations or lead your team through challenges. We want you to shine!
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share examples of how you've directly engaged with customers and led teams to success. This is key for a role that requires real influence and a pivotal position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to take on new challenges in customer service.
We think you need these skills to ace Customer Services Manager in Bridgend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Services Manager. Highlight your leadership experience in customer service and internal sales, especially within a manufacturing environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this pivotal position. Share specific examples of how you've driven service standards and improved team performance in previous roles. We love a good story!
Show Your Hands-On Approach:Since this role requires a hands-on leader, make sure to mention your willingness to engage directly with customers and your team. We want to know how you’ve tackled challenges on the ground and supported your team through tough situations.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you're keen and ready to take the next step in your career with us at StudySmarter!
How to prepare for a job interview at Sigma Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service and internal sales, especially in a manufacturing context. Brush up on key metrics like KPIs and how they relate to service standards and commercial performance. This will show that you're not just a leader but also someone who knows the business.
✨Show Your Hands-On Approach
Since this role requires a hands-on leader, be prepared to discuss your experience with direct customer interactions. Share specific examples where you've resolved issues or improved service standards. This will demonstrate your willingness to roll up your sleeves and get involved.
✨Highlight Your Leadership Style
Talk about how you lead teams effectively, especially in high-pressure situations. Use examples that showcase your coaching abilities and how you've motivated your team to achieve targets. This is crucial for a role that involves leading a busy office team.
✨Connect the Dots
Emphasise your understanding of how customer service ties into sales and profit. Be ready to discuss strategies you've implemented that improved both customer satisfaction and commercial outcomes. This will illustrate your strong commercial awareness and strategic thinking.
