At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial performance.
- Company: An innovative SME manufacturer focused on growth and customer satisfaction.
- Benefits: Competitive salary and the chance to shape a key leadership role.
- Other info: Join a pivotal position that connects sales, operations, and senior leadership.
- Why this job: Make a real impact by improving service standards and leading a passionate team.
- Qualifications: Proven leadership in customer service or sales, with a hands-on approach.
The predicted salary is between 35000 - 45000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing: You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
What You'll Need To Apply: Proven leadership experience in customer service or internal sales within a manufacturing environment. Willingness to undertake a hands-on role with customer contact, in addition to leading the team. Strong commercial awareness; you understand how service, sales, and profit connect.
Your Remuneration Package: Competitive salary, full details on application.
Next Steps: If you are a Customer Services Manager, Commercial Manager, Office Manager, or Senior Customer Service Supervisor ready to take on more, click Apply Now. For a confidential chat, call the office and quote the job reference.
Locations
Customer Services Manager in Bridgend, Wales employer: Sigma Recruitment Ltd
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and internal sales functions in a pivotal role. With a hands-on approach, you'll not only lead a dedicated team but also engage directly with customers, ensuring high service standards and operational efficiency. Enjoy a supportive work culture that prioritises employee growth and collaboration, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager in Bridgend, Wales
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your leadership style aligns with their needs. Be ready to share specific examples of how you've improved service standards or resolved customer issues in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Services Manager in Bridgend, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Services Manager. Highlight your leadership experience in customer service and internal sales, especially within a manufacturing environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've driven service standards and improved team performance in the past.
Show Your Commercial Awareness:In your application, demonstrate your understanding of how customer service, sales, and profit connect. We love candidates who can think commercially and understand the bigger picture, so don’t hold back on showcasing this!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Sigma Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service in a manufacturing environment. Brush up on key metrics like KPIs and how they relate to service standards and sales performance. This will show that you're not just a leader, but someone who truly gets the business.
✨Show Your Hands-On Approach
Since this role requires a hands-on leader, be ready to discuss your experience with direct customer interactions. Share specific examples where you've resolved issues or improved service standards. This will demonstrate your commitment to leading from the front.
✨Connect the Dots
Highlight your commercial awareness by discussing how customer service impacts sales and profit. Be prepared to explain how you would bridge the gap between sales, operations, and senior leadership to drive overall business success.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. Ask about their current challenges in customer service or how they envision the new role evolving. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
