At a Glance
- Tasks: Lead a dynamic team in customer service and internal sales while driving service standards.
- Company: Join a growing SME manufacturer with a focus on innovation and teamwork.
- Benefits: Competitive salary and the chance to shape customer service operations.
- Other info: Be at the heart of the office, influencing key decisions and strategies.
- Why this job: Make a real impact by enhancing customer experience and supporting business growth.
- Qualifications: Proven leadership in customer service or sales, with a hands-on approach.
The predicted salary is between 40000 - 50000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
Proven leadership experience in customer service or internal sales within a manufacturing environment. Willingness to undertake a hands-on role with customer contact, in addition to leading the team. Strong commercial awareness; you understand how service, sales, and profit connect.
Competitive salary, full details on application.
Customer Services Manager in Bridgend employer: Sigma Recruitment Limited
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and sales operations from the ground up. With a hands-on approach and a supportive work culture, you'll have the opportunity to influence key business outcomes while enjoying competitive remuneration and a collaborative environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager in Bridgend
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your hands-on approach! During interviews, share specific examples of how you've led teams through challenges and improved service standards. This will demonstrate that you’re not just a leader in title but also in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Manager in Bridgend
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in customer service or internal sales. We want to see how you've successfully led teams in the past, especially in a manufacturing environment.
Be Hands-On:Since this role requires a hands-on approach, share examples of when you've been directly involved with customers. We love seeing candidates who aren't afraid to roll up their sleeves and get stuck in!
Connect the Dots:Demonstrate your understanding of how service, sales, and profit are interconnected. We’re looking for someone with strong commercial awareness, so make sure to weave that into your application.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this pivotal position.
How to prepare for a job interview at Sigma Recruitment Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and the specific challenges they face in customer service and internal sales. This will help you demonstrate your commercial awareness and show how you can contribute to their growth.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past, especially in a hands-on capacity. Be ready to discuss specific situations where you improved service standards or resolved issues effectively. This will highlight your leadership experience and ability to drive performance.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to resolve customer issues or improve processes. Be prepared to share these stories during the interview, focusing on your approach and the outcomes. This will illustrate your capability to handle the day-to-day challenges of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's current customer service strategies or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
