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For Companies At a Glance
- Tasks: Design and optimise operational workflows for a cutting-edge healthcare marketplace.
- Company: Join Zenrox, an innovative AI-powered healthcare marketplace.
- Benefits: Competitive salary, equity, and the chance to shape operations.
- Other info: Opportunity to build and lead the operations team as we grow.
- Why this job: Make a direct impact on customer satisfaction and marketplace quality.
- Qualifications: 4+ years in operations management with strong process design skills.
The predicted salary is between 36000 - 54000 £ per year.
Location: London (Hybrid)
Salary: £45,000 + Equity
Job Category: Hybrid
Job Type: Full Time
Department: Operations
About Zenrox
Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform.
The Opportunity
As our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. You will design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector.
What You’ll Do
- Design and implement end-to-end marketplace operational workflows
- Manage supplier onboarding from verification to activation
- Oversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processes
- Establish SLAs and performance metrics for suppliers and internal teams
- Build issue resolution workflows and act as the escalation point for operational challenges
- Implement quality assurance processes to maintain high platform standards
- Collaborate cross-functionally with Sales, Customer Success, Compliance, and Engineering
- Develop operational playbooks, SOPs, and training materials
- Identify process bottlenecks and drive continuous improvement initiatives
- Manage operational systems and tools (CRM, order management, communication platforms)
What You Bring
- 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms
- Strong process design, workflow mapping, and optimization expertise
- Excellent project management and multistakeholder coordination skills
- Calm, structured approach to urgent operational issues
- Strong communication skills across suppliers, customers, and internal teams
- Experience building new processes from the ground up
- Stakeholder management experience across multiple organizations
Ideal Background
- Marketplace operations (Amazon, eBay, B2B marketplaces)
- SaaS operations or vendor management
- Lean/Six Sigma methodologies
- Experience scaling operations in an early-stage startup
- Familiarity with workflow automation tools
Why Join Zenrox
- Foundational operations role with significant equity
- Shape operational strategy and processes from the ground up
- Work with AI technology that automates complex procurement tasks
- Opportunity to build and lead the operations team as we grow
- Direct impact on customer satisfaction and marketplace quality
To Apply
Submit your CV and a brief description of an operational challenge you’ve solved at: https://www.zenroxmed.co.uk/jobs/operations-manager/
Use subject line: Operations Manager Application [Your Name]
OPERATIONS MANAGER employer: Sigma Consulting Group
Contact Detail:
Sigma Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OPERATIONS MANAGER
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching Zenrox and understanding their marketplace operations. We recommend practising common interview questions and having examples ready that showcase your process design and problem-solving skills. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Operations Manager position!
We think you need these skills to ace OPERATIONS MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations management, especially in marketplace or e-commerce settings. We want to see how your skills align with what Zenrox is looking for!
Showcase Problem-Solving Skills: In your application, include a brief description of an operational challenge you've solved. This is your chance to shine! We love seeing how you tackle issues and improve processes, so make it count.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Just follow the link provided and use the subject line as instructed. We can’t wait to hear from you!
How to prepare for a job interview at Sigma Consulting Group
✨Know Your Operations Inside Out
Make sure you understand the key operational workflows mentioned in the job description. Familiarise yourself with supplier onboarding, order management, and quality assurance processes. This will help you speak confidently about how you can optimise these areas.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific operational challenges you've faced in the past and how you resolved them. Zenrox is looking for someone who can handle urgent issues calmly, so have a few examples ready that highlight your structured approach to problem-solving.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with various teams like Sales and Customer Success, be ready to share experiences where you've successfully collaborated across departments. Highlight your communication skills and how they contributed to achieving common goals.
✨Bring Your Process Design Expertise
Be prepared to talk about your experience with process design and optimisation. Discuss any methodologies you've used, like Lean or Six Sigma, and how they've helped you build efficient workflows. This will show that you're not just a manager but a strategic thinker.