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- Tasks: Provide real-time support and troubleshoot for users of the ZenroxIQ platform.
- Company: Leading healthcare technology firm with a focus on innovation.
- Benefits: Hybrid work model, opportunities for leadership growth, and impactful work.
- Why this job: Make a difference in healthcare tech while developing your career.
- Qualifications: 2+ years in customer support and excellent communication skills.
- Other info: Join a dynamic team and contribute to product improvements.
The predicted salary is between 36000 - 60000 £ per year.
A leading healthcare technology firm is seeking a Customer Support Specialist to provide real-time support to users of the ZenroxIQ platform. This hybrid role requires an individual with 2+ years of experience in customer support and strong communication skills.
Responsibilities include:
- Troubleshooting
- Reporting KPIs
- Content creation for the help center
This position offers an opportunity to directly impact product improvements and growth into leadership roles.
Healthcare SaaS Support Specialist – Equity (London, Hybrid) employer: Sigma Consulting Group
Contact Detail:
Sigma Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare SaaS Support Specialist – Equity (London, Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support. We should also think about specific examples from our past experiences that showcase our troubleshooting skills.
✨Tip Number 3
Show off our communication skills! During interviews, be clear and concise. Remember, we’re applying for a role where effective communication is key, so let’s demonstrate that right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in the role.
We think you need these skills to ace Healthcare SaaS Support Specialist – Equity (London, Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support, especially any roles where you've provided real-time assistance. We want to see how your skills align with the needs of the ZenroxIQ platform!
Show Off Your Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate how you've effectively communicated with users or team members. We love seeing clear and concise writing!
Highlight Problem-Solving Experience: Troubleshooting is a big part of this job, so share specific instances where you've successfully resolved customer issues. We want to know how you approach challenges and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Sigma Consulting Group
✨Know the ZenroxIQ Platform Inside Out
Before your interview, make sure you familiarise yourself with the ZenroxIQ platform. Understand its features, common issues users face, and how to troubleshoot them. This will not only show your enthusiasm but also demonstrate your readiness to provide real-time support.
✨Showcase Your Communication Skills
As a Customer Support Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved conflicts or explained complex information clearly. This will highlight your ability to connect with users.
✨Prepare for KPI Discussions
Since reporting KPIs is part of the role, be ready to discuss how you've tracked and reported metrics in previous positions. Bring specific examples of KPIs you've worked with and how they influenced your team's performance. This shows you're results-oriented and understand the importance of data.
✨Content Creation is Key
The job involves creating content for the help centre, so think about any relevant experience you have in this area. Prepare to discuss how you've created user-friendly guides or FAQs in the past. Highlight your ability to simplify complex information, which is crucial for helping users navigate the platform.
