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For Companies At a Glance
- Tasks: Provide real-time support to users via email, chat, and phone.
- Company: Join Zenrox, an innovative AI-powered healthcare marketplace.
- Benefits: Competitive salary, equity options, and a hybrid work model.
- Why this job: Make a real impact in healthcare logistics while growing your career.
- Qualifications: 2+ years in customer support with strong communication skills.
- Other info: Opportunity for growth into Support Lead or Customer Success roles.
The predicted salary is between 24000 - 36000 £ per year.
Location: London (Hybrid) (UK-based)
Salary: £30,000 + Equity
Department: Customer Operations
Job Type: Full-Time
About Zenrox
Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. We ensure a seamless procurement experience through intelligent automation and user-centric platform design.
Role Overview
The Customer Support Specialist will serve as the first point of contact for all ZenroxIQ platform users, healthcare providers and suppliers delivering fast, accurate, and empathetic support. The ideal candidate is tech-savvy, highly communicative, and passionate about helping users get the best experience on the platform.
Key Responsibilities
- Provide real-time customer support via email, chat, and phone.
- Diagnose and resolve issues such as login errors, quote discrepancies, order tracking, and compliance queries.
- Escalate bugs to Engineering and route feature requests to Product.
- Become a platform expert on ZenroxIQ features and workflows.
- Create and maintain help-center content including FAQs and guides.
- Monitor user activity and proactively reach out to struggling users.
- Assist Operations with user-facing tasks during peak volume.
- Report support KPIs including ticket volume, resolution rate, and satisfaction.
Requirements
- 2+ years in customer support, technical support, or user-facing operations.
- Strong written and verbal communication with high emotional intelligence.
- Fast learner with excellent problem-solving skills.
- Ability to stay calm and professional under pressure.
- Experience with helpdesk tools (Zendesk, Intercom, Jira Service Desk).
- Strong organizational and multitasking abilities.
Ideal Background
- Experience in B2B SaaS or marketplace platforms.
- Prior support experience in healthcare or medical equipment sectors.
- Familiarity with e-commerce or procurement platforms.
- Experience creating support documentation or tutorials.
- Basic understanding of web application functionality.
Why Join Zenrox
- Foundational support role with equity.
- Direct influence on product improvements.
- Solve critical challenges in healthcare logistics.
- Collaborate with a high-performing, mission-driven team.
- Growth path into Support Lead or Customer Success.
How to Apply
Submit your CV and a brief description of a challenging support case you successfully resolved via: https://www.zenroxmed.co.uk/jobs/customer-support-specialist/
Subject: Customer Support Specialist Application [Your Name]
CUSTOMER SUPPORT SPECIALIST in London employer: Sigma Consulting Group
Contact Detail:
Sigma Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SUPPORT SPECIALIST in London
✨Tip Number 1
Get to know the company inside out! Research Zenrox and its platform, ZenroxIQ. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Specialist, you'll need to be clear and empathetic. Role-play common support scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of challenging support cases you've handled in the past. Be ready to discuss how you diagnosed issues and what steps you took to resolve them—this will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and tech-savvy, which is exactly what we’re looking for in a Customer Support Specialist.
We think you need these skills to ace CUSTOMER SUPPORT SPECIALIST in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any tech-savvy skills you have. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share a brief story about a challenging support case you resolved, showing off your problem-solving skills and emotional intelligence. We love hearing about real experiences!
Show Your Passion for Customer Support: In your application, let us know why you’re passionate about helping users. We’re looking for someone who genuinely cares about providing excellent support, so make that clear in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Sigma Consulting Group
✨Know the Platform Inside Out
Before your interview, make sure you familiarise yourself with the ZenroxIQ platform. Understand its features and workflows so you can confidently discuss how you would assist users and resolve their issues.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your emotional intelligence and problem-solving abilities.
✨Prepare for Technical Questions
Since the role requires tech-savviness, brush up on common technical issues related to customer support. Be ready to discuss your experience with helpdesk tools like Zendesk or Intercom, and how you've used them to enhance user experience.
✨Highlight Your Problem-Solving Experience
Think of specific instances where you've successfully resolved complex support cases. Be prepared to share these stories during the interview, as they will showcase your ability to stay calm under pressure and your proactive approach to helping users.
