At a Glance
- Tasks: Become a trusted advisor, driving customer success and shaping product strategy.
- Company: Join Zenrox, an innovative healthcare tech company transforming procurement.
- Benefits: Competitive salary, retention bonus, equity, and hybrid work model.
- Other info: Opportunity to lead and build the customer success team as we scale.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: 3+ years in customer success or account management, strong communication skills.
The predicted salary is between 40000 - 40000 € per year.
Location: London (Hybrid) (UK-Based)
Salary: £40,000 + Retention Bonus + Equity
Job Category: Hybrid
Job Type: Full Time
Department: Customer Operations
About Zenrox
Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 15-20% cost savings and shifts procurement from reactive to strategic.
The Opportunity
As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. You will drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap.
What You Will Do
- Own customer relationships post-sale as the primary point of contact.
- Lead onboarding and training for healthcare procurement teams.
- Drive adoption, product usage, and realization of savings targets.
- Identify expansion opportunities across departments and product modules.
- Monitor customer health metrics and proactively prevent churn.
- Conduct quarterly business reviews showcasing ROI and optimization insights.
- Collect customer feedback and convert into product improvement priorities.
- Develop customer success playbooks and training materials.
- Build case studies and success stories highlighting platform impact.
- Manage customer escalations and coordinate cross-functional support.
What You Bring
- 3+ years in customer success, account management, or client-facing roles.
- Strong understanding of B2B SaaS or marketplace models.
- Excellent communication skills with healthcare and procurement stakeholders.
- Data-driven approach to demonstrating customer value.
- Strong problem-solving skills with proactive customer engagement.
- Ability to manage multiple accounts simultaneously.
- Experience building processes from scratch in fast-paced environments.
- Interest in healthcare operations and efficiency improvement.
Ideal Background
- Customer success in healthcare tech, medical device, or clinical software.
- Experience with NHS or private healthcare customers.
- Procurement, supply chain, or healthcare operations knowledge.
- Startup experience setting up customer success functions.
- Familiarity with AI/ML tools and value communication.
- Project management or implementation experience.
Why Join Zenrox
- Key customer success role with meaningful equity.
- Direct work with healthcare leaders solving real operational challenges.
- Opportunity to shape customer experience and strategy from day one.
- See immediate, measurable impact for healthcare customers.
- Grow into leadership and build the customer success team as we scale.
CUSTOMER SUCCESS MANAGER employer: Sigma Consulting Group
Zenrox Healthcare UK is an exceptional employer, offering a dynamic work environment in London where you can make a tangible impact on the healthcare sector. As a Customer Success Manager, you'll enjoy a hybrid working model, competitive salary, and unique benefits like equity and retention bonuses, all while collaborating with healthcare leaders to drive innovation and efficiency. With a strong focus on employee growth, you'll have the opportunity to shape customer experiences and advance your career within a supportive and forward-thinking team.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SUCCESS MANAGER
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s who you know that can help you land that Customer Success Manager role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your previous successes in customer success roles. Use data to demonstrate how you’ve driven adoption and retention in past positions. This will make you stand out when you’re chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by understanding Zenrox's products inside out. Familiarise yourself with their AI-powered procurement platform and think about how you can add value. Be ready to discuss how you would drive customer engagement and prevent churn based on your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s see how you can help shape the future of customer success at Zenrox!
We think you need these skills to ace CUSTOMER SUCCESS MANAGER
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially in healthcare tech, and show how your skills align with what we’re looking for at Zenrox.
Showcase Your Communication Skills:Since you'll be working closely with healthcare stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear, concise language in your application and provide examples of how you've effectively engaged with clients in the past.
Highlight Data-Driven Achievements:We love a data-driven approach! Include specific metrics or outcomes from your previous roles that showcase how you’ve driven customer value and success. This will help us see the impact you can bring to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sigma Consulting Group
✨Know Your Product Inside Out
Before the interview, make sure you understand ZenroxIQ and its benefits thoroughly. Familiarise yourself with how it helps healthcare customers save costs and improve procurement strategies. This knowledge will allow you to speak confidently about how you can drive adoption and demonstrate value.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven product adoption. Highlight any metrics or outcomes that demonstrate your impact, especially in a B2B SaaS or healthcare context. This will show that you have the experience needed to excel in this role.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the company and the role. Inquire about their current customer success strategies, challenges they face, or how they measure customer health metrics. This not only demonstrates your enthusiasm but also gives you valuable insights into their operations.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles, particularly in fast-paced environments. Share examples of how you've proactively engaged with customers to prevent churn or improve their experience. This will highlight your ability to think on your feet and manage multiple accounts effectively.
