At a Glance
- Tasks: Help customers solve technical challenges and optimise their experience with our platform.
- Company: Join Sigma, an award-winning tech company transforming business intelligence.
- Benefits: Enjoy equity, generous health benefits, flexible time off, and a dog-friendly office.
- Other info: Collaborate across teams in a fun, innovative environment with great growth potential.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in data analytics support and strong SQL skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
About the role: Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing:
- You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross‑functional groups - backend, frontend, devops, design, product, and the go‑to‑market teams to create a first‑class experience for users of our product.
Qualifications we are looking for:
- Industry experience supporting enterprise products for data analytics.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- SQL proficiency – very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub‑queries, etc.
- SQL query performance troubleshooting and plan generation understanding.
- Proficient in data modeling concepts.
- Ability to properly chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues, etc).
- Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis and resolution.
- Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences:
- Supporting a cloud service in production.
- Experience working with Snowflake, Databricks, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
Benefits For Our Full-Time Employees:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Technical Support Engineer - EMEA employer: Sigma Computing
As a leading cloud analytics software company in the UK, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a focus on professional growth, we offer extensive training opportunities and a supportive environment where your contributions directly impact our customers' success. Enjoy competitive salaries, generous health benefits, equity options, and flexible time off policies that ensure a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sigma Computing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sigma Computing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer - EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sigma Computing:Your cover letter is your chance to shine! Tell us why you want to work at Sigma Computing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sigma Computing!
How to prepare for a job interview at Sigma Computing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
