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- Tasks: Help customers solve technical challenges and optimise their experience with our innovative platform.
- Company: Join Sigma, an award-winning cloud analytics company transforming business intelligence.
- Benefits: Enjoy flexible time off, equity options, and a dog-friendly office environment.
- Why this job: Be part of a dynamic team recognised for exceptional customer service and innovation.
- Qualifications: Experience in data analytics support and strong SQL skills are essential.
- Other info: Collaborate across teams in a fun, fast-paced environment with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing:
- You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Qualifications we are looking for:
- Industry experience supporting enterprise products for data analytics.
- Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
- SQL query performance troubleshooting and plan generation understanding.
- Ability to properly chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc).
- Strong collaboration skills and the ability to work with multiple departments and co‑ordinate issue triaging, diagnosis and resolution.
- Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences:
- Supporting a cloud service in production.
- Experience working with Snowflake, Databricks, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
Benefits For Our Full‑Time Employees:
- Equity
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents.
- Traditional and Roth 401k.
- Commuter and FSA benefits.
- Lunch Program.
- Dog‑friendly office.
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in‑office work environment in all our offices in SF, NYC, and London.
Technical Support Engineer - EMEA New London, UK employer: Sigma Computing Inc.
Contact Detail:
Sigma Computing Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - EMEA New London, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Sigma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Technical Support Engineering team.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding of data analytics. Be ready to discuss how you've tackled complex technical issues in the past, as this will show you're the right fit for the role.
✨Tip Number 3
Show off your collaboration skills! During interviews, highlight examples of how you've worked with cross-functional teams to solve problems. This is key for a role that involves working closely with Product, Engineering, and Go-to-Market teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Sigma team.
We think you need these skills to ace Technical Support Engineer - EMEA New London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your SQL proficiency and any experience with cloud services, as these are key for us at Sigma.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technical support and how your background aligns with our mission. Share specific examples of how you've solved complex issues in the past.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your written application is clear and concise. We want to see your ability to articulate technical concepts in an easy-to-understand way.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Sigma Computing Inc.
✨Know Your SQL Inside Out
Since the role requires strong SQL proficiency, make sure you brush up on your skills. Be prepared to discuss JOINs, Partitions, and Window Functions in detail. Practising some real-world scenarios can help you articulate your thought process during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex technical issues in the past. Sigma values quick resolutions, so highlight your ability to build trust with customers and your approach to troubleshooting. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Collaboration is Key
This role involves working closely with various teams, so be ready to discuss your experience collaborating across departments. Share specific instances where you coordinated with backend, frontend, or product teams to solve a problem or improve a process.
✨Emphasise Your Passion for Continuous Improvement
Sigma is all about optimising processes and tools. Talk about your desire to document common patterns for issue resolution and any initiatives you've taken to enhance service performance. Showing that you're proactive about improvement will resonate well with the interviewers.
