Technical Support Engineer - EMEA London, UK

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award‑winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

We work in an in‑office environment across our offices in SF, NYC, and London.

What you will be doing:

• You will work with Sigma’s customers and the pre‑sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross‑functional groups—backend, frontend, devops, design, product, and the go‑to‑market teams—to create a first‑class experience for users of our product.

Qualifications we are looking for:

• Industry experience supporting enterprise products for data analytics.
• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
• SQL proficiency – Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub‑queries, etc.
• SQL query performance troubleshooting and plan generation understanding.
• Ability to properly chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues, etc).
• Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis and resolution.
• Desire to be a great teammate and have fun at work.

Highly Desirable Skills & Experiences:

• Supporting a cloud service in production.
• Experience working with Snowflake, Databricks, Redshift, BigQuery.
• Knowledge of GCP, AWS.
• Startup experience.

Benefits For Our Full‑Time Employees:

• Equity
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents.
• Traditional and Roth 401k.
• Commuter and FSA benefits.
• Lunch program.
• Dog‑friendly office.

About us:

Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Using Sigma, business and technical teams can build intelligent, production‑ready AI apps that accelerate and automate operational workflows. Sigma provides a spreadsheet interface, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences.

Sigma announced its $200M in Series D financing in May 2024 to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise‑wide collaboration, and business user adoption.

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.