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- Tasks: Help customers solve technical challenges and optimise their experience with our innovative platform.
- Company: Join Sigma, an award-winning cloud analytics company transforming business intelligence.
- Benefits: Enjoy equity, flexible time off, paid bonding time, and a dog-friendly office.
- Why this job: Be part of a dynamic team recognised for exceptional customer service and innovation.
- Qualifications: Experience in data analytics support, strong SQL skills, and excellent communication.
- Other info: Collaborate across teams in a fun, fast-paced environment with great growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing:
- You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Qualifications we are looking for:
- Industry experience supporting enterprise products for data analytics.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
- SQL query performance troubleshooting and plan generation understanding.
- Ability to properly chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc).
- Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution.
- Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences:
- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
About us:
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required. Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures. The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.
Benefits For Our Full-Time Employees:
- Equity.
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents.
- Traditional and Roth 401k.
- Commuter and FSA benefits.
- Lunch Program.
- Dog friendly office.
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, and London.
Technical Support Engineer - EMEA London, UK employer: Sigma Computing Inc.
Contact Detail:
Sigma Computing Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - EMEA London, UK
✨Tip Number 1
Network like a pro! Reach out to current Sigma employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding Sigma's products. We want to see how you can solve real-world problems, so think of examples where you've tackled complex technical issues before.
✨Tip Number 3
Show off your collaboration skills! Be ready to discuss how you've worked with different teams in the past. At Sigma, we value teamwork, so highlight your experiences that demonstrate your ability to work cross-functionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at Sigma.
We think you need these skills to ace Technical Support Engineer - EMEA London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your SQL proficiency and any experience with cloud services, as these are key for us at Sigma.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technical support and how you can contribute to our award-winning team. Share specific examples of how you've resolved complex issues in the past.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your written application is clear and concise. We want to see how you articulate your thoughts and ideas, so keep it professional yet personable.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be reviewed promptly, and you'll be one step closer to joining our fantastic team at Sigma!
How to prepare for a job interview at Sigma Computing Inc.
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills, especially JOINs, Partitions, and Window Functions. Be ready to discuss how you've used these in past roles, as well as any performance troubleshooting you've done.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Sigma values quick resolutions, so highlight your ability to diagnose problems and implement solutions effectively.
✨Demonstrate Collaboration
Since you'll be working with various teams, think of instances where you've successfully collaborated across departments. Share how you coordinated efforts to triage and resolve issues, showcasing your teamwork skills.
✨Be Ready to Discuss Customer Trust
Sigma is all about building trust with customers. Prepare to talk about how you've established strong relationships with clients and how you ensure their needs are met promptly and effectively.