At a Glance
- Tasks: Help customers solve technical and data challenges using the Sigma platform.
- Company: Join an award-winning team at a rapidly growing tech company.
- Benefits: Enjoy equity, flexible time off, and a dog-friendly office.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Make a real impact while collaborating with diverse teams on innovative solutions.
- Qualifications: Experience in data analytics and strong SQL skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing:
- You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Qualifications we are looking for:
- Industry experience supporting enterprise products for data analytics.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
- SQL query performance troubleshooting and plan generation understanding.
- Ability to properly chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc).
- Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution.
- Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences:
- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
Benefits For Our Full-Time Employees:
- Equity.
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents.
- Traditional and Roth 401k.
- Commuter and FSA benefits.
- Lunch Program.
- Dog friendly office.
Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status.
EMEA Technical Support Engineer — Data Analytics & SQL employer: Sigma Computing Inc.
At Sigma, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees enjoy flexible time off, equity options, and a dog-friendly office environment, all while being part of an award-winning team recognised for outstanding customer service. With ample opportunities for professional growth and development, particularly in the exciting field of data analytics, Sigma is committed to empowering our team members to thrive both personally and professionally.
