At a Glance
- Tasks: Design and sell kitchens while engaging with customers and driving sales.
- Company: Join the largest kitchen manufacturer in Wales with a stellar reputation.
- Benefits: Competitive salary, generous holiday, health benefits, and career growth opportunities.
- Other info: Exciting career development opportunities with a supportive working environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal development.
- Qualifications: Experience in design and sales, strong communication skills, and a full UK driving licence.
The predicted salary is between 41000 - 71000 £ per year.
Location: Swansea (SA7), plus travel to customers.
Behaviours
- Effective Planner & Communicator: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
- Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers.
- Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
- Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
- Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication.
Responsibilities
- Effectively engaging with consumers and trade professionals to achieve targeted sales figures.
- Drive recommendation business from your existing client base.
- Ensure service levels meet the company’s requirements.
- Seek out new business opportunities and proactively find areas of future business growth.
- Design to the customers brief and sell kitchens and bedrooms to the complete satisfaction of our customers.
- To develop a working knowledge of the process from lead to measure to design to survey and to fit as quickly as possible and develop a working knowledge of the installation process.
- To become competent in the various IT systems we operate with on the Design side of the Business.
- To become proficient at all showroom processes and documentation and to take personal ownership of the quality of all information passed to fellow team members later in the process.
- To encourage and develop a high conversion of real kitchens for use by the marketing team.
- To meet or exceed target conversion rates.
- To develop an intimate knowledge of our furniture, its features and benefits and how to sell it compared to competition offers.
- To develop an intimate knowledge of our appliance, accessories and worktops offer.
- To meet and greet walk in customers and correctly demonstrate the product and record lead details in the relevant manner.
- Visit the customer at their home address to undertake the measure.
- Establish technical information (i.e. location of stop-tap, gas and electric mains).
- Build rapport with customer.
- Book the presentation of the design.
- Prepare for the presentation on return to the showroom.
- Design within customer budget.
- Engage with customers in the showroom initially to develop new sales opportunities as well as during the design process to secure the orders for the business.
- Develop relationships with local builders and architects to support future sales opportunities.
- Complete a check on every customer order (including feedback and changes) before it is passed to the Installation Team for processing.
- Create high quality customer files to help the Installation Team manage the installation effectively.
Skills and Experience
- Design and Sales Experience: Previous kitchen industry experience is highly desirable.
- Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
- CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
- Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
- Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
- Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.
Why Join Us?
As a valued member of our team, you'll be joining a dynamic and forward-thinking company where customer satisfaction is at the heart of everything we do. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development.
Benefits
- The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading.
- We have exciting plans to take this well-established business to new levels.
- This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans.
- It is the intention of the business to grow the individual’s earnings alongside profitable sales.
- Competitive basic salary plus benefits package with a realistic opportunity to earn an OTE between £41,000 and £71,000 based on sales performance.
- Culverhouse Cross is our leading showroom with an excellent customer base.
- Up to 25 days holiday + bank holidays with length of service (starting at 20 days and rising by 1 day per year with length of service).
- Pension PHI (this is an incapacity benefit).
- Life insurance.
- Access to Health & Wellbeing benefits/app inclusive of a 24/7 Employee Assistance Programme (EAP).
- Death in Service/Life Assurance benefit.
- Company contractual sick pay.
- Employee Discount scheme for friends & family!
Kitchen Designer in Swansea employer: Sigma 3 Kitchens Ltd
Join a dynamic and forward-thinking company in Swansea, where customer satisfaction is paramount and your professional growth is actively supported. With ongoing training, a competitive salary, and a comprehensive benefits package, this role as a Kitchen Designer offers not just a job but a meaningful career path within the largest kitchen manufacturer in Wales, renowned for its quality and service. Experience a collaborative work culture that values your contributions and encourages personal development while being part of exciting growth plans.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen Designer in Swansea
✨Tip Number 1
Get to know the company inside out! Research their kitchen designs, customer service approach, and any recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can clearly explain your design ideas and listen to their needs. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to discuss how you can bring that same resilience to the kitchen design process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Kitchen Designer in Swansea
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your excellent planning and communication skills in your application. We want to see how you can coordinate the installation process effectively, so give us examples of how you've done this in the past!
Be Customer-Focused:Since we’re all about understanding our customers' needs, share any experiences where you’ve gone above and beyond for a client. Show us how you empathise with customers and respond to their unique requirements.
Demonstrate Problem-Solving Abilities:We love a good problem solver! In your application, mention specific challenges you've faced and how you tackled them. This will show us your resilience and initiative, which are key traits for this role.
Pay Attention to Detail:Your application should reflect your meticulous nature. Make sure to proofread your documents and ensure all information is accurate. We appreciate candidates who take personal ownership of the quality of their work!
How to prepare for a job interview at Sigma 3 Kitchens Ltd
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the kitchen products and services offered by the company. Familiarise yourself with their features, benefits, and how they compare to competitors. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or handled unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your resilience and initiative, which are key traits for this position.
✨Practice Your Communication Skills
As a Kitchen Designer, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend, simulating customer interactions or design presentations. This will help you feel more comfortable during the actual interview.
✨Be Customer-Focused
During the interview, highlight your ability to empathise with customers and understand their unique needs. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This will align perfectly with the company's customer-centric values.
