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- Tasks: Manage kitchen installations from start to finish, ensuring customer satisfaction.
- Company: Join Sigma 3, a leading kitchen manufacturer with over 50 years of experience.
- Benefits: Enjoy a competitive salary, health benefits, and employee discounts for friends and family.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction, with growth opportunities.
- Qualifications: Experience in installation management and customer-facing roles is preferred; driving licence required.
- Other info: This role offers career development within a well-established company with exciting growth plans.
The predicted salary is between 34500 - 40000 ÂŁ per year.
Location: Esher plus travel to customers
About Us
Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 (Kitchens) Ltd is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.
Job purpose
As an integral part of our Retail division, the Installation Manager will play a key role in supporting the growth and success of our Cardiff showrooms. The successful candidate will be responsible for overseeing the complete installation process, ensuring high standards are met from start to finish. This role requires a self-motivated, enthusiastic individual with a passion for delivering excellent customer service and ensuring every project is completed to the highest standard.
Behaviours
- Effective Planner & Communicator: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
- Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers.
- Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
- Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
- Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication.
Responsibilities
- End-to-End Installation Management: Take full ownership of each customer’s kitchen installation, from the initial survey through to the project’s completion, ensuring it is delivered to the highest level of customer satisfaction.
- Customer Care: Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
- Collaboration: Work closely with our skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
- Quality Assurance: Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
- Deadline Management: Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
- Customer Experience Advocate: Continuously seek ways to improve the customer experience, viewing processes from the client’s perspective and making adjustments as necessary.
- Compliance & Safety: Ensure all installations are compliant with relevant safety and regulatory standards.
Skills and Experience
- Installation Experience: Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
- Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
- CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
- Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
- Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
- Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.
Why Join Us?
As a valued member of our team, you\’ll be joining a dynamic and forward-thinking company where customer satisfaction is at the heart of everything we do. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development.
- The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels.
- This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans.
- It is the intention of the business to grow the individual’s earnings alongside profitable sales
- A competitive base salary of £34,500 with a possible OTE of £38,000 – £40,000.
- Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP)
- Pension
- PHI (Incapacity Benefit)
- Death in Service/Life Assurance benefit
- Company contractual sick pay
- Employee Discount scheme for friends & family!
For more information regarding this role or to submit your application – please contact Geoff Moore at g-moore@sigma3.co.uk
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Kitchen Installation Manager (Esher) employer: Sigma 3 Kitchens Ltd
Contact Detail:
Sigma 3 Kitchens Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchen Installation Manager (Esher)
✨Tip Number 1
Familiarise yourself with Sigma 3's product range and installation processes. Understanding the specifics of their kitchens and how they are installed will give you an edge in discussions during the interview.
✨Tip Number 2
Highlight your previous experience in managing installations, especially in the kitchen or home improvement sectors. Be ready to share specific examples of how you've successfully overseen projects from start to finish.
✨Tip Number 3
Demonstrate your customer service skills by preparing to discuss how you've built strong relationships with clients in past roles. Show that you understand the importance of communication throughout the installation process.
✨Tip Number 4
Be prepared to talk about your problem-solving abilities. Think of instances where you've had to troubleshoot issues during installations and how you managed to resolve them efficiently while maintaining customer satisfaction.
We think you need these skills to ace Kitchen Installation Manager (Esher)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in kitchen installations and customer service. Use specific examples that demonstrate your problem-solving skills and attention to detail, as these are key traits for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your previous experience in managing installations and how you can contribute to Sigma 3's commitment to quality and customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your organisational and communication skills. Discuss your ability to manage multiple projects and ensure deadlines are met while maintaining high standards of quality.
Show Enthusiasm for the Role: Convey your enthusiasm for the Kitchen Installation Manager position in both your CV and cover letter. Explain why you want to work with Sigma 3 and how you align with their values and growth plans.
How to prepare for a job interview at Sigma 3 Kitchens Ltd
✨Showcase Your Installation Experience
Be prepared to discuss your previous experience in managing installations, especially in the kitchen or home improvement industry. Highlight specific projects you've overseen and the challenges you faced, demonstrating your problem-solving skills.
✨Emphasise Customer Service Skills
Since this role is customer-focused, share examples of how you've built strong relationships with clients in the past. Discuss how you maintained open communication and ensured customer satisfaction throughout the installation process.
✨Demonstrate Planning and Organisation
Prepare to explain how you manage multiple projects simultaneously. Discuss your strategies for meeting deadlines without compromising quality, showcasing your effective planning and organisational skills.
✨Exhibit a Proactive Attitude
During the interview, convey your enthusiasm and 'can-do' approach. Share instances where you took the initiative to improve processes or resolve unexpected challenges, reflecting your proactive mindset and dedication to excellence.