Head of Human Resources

About the Sigma 3 Business

Founded in 1975 with Head Office and Factories in Llantrisant and Bridgend, Sigma 3 Kitchens Ltd is a family-owned manufacturer, distributor and retailer of kitchens who are celebrating their 50th Anniversary in 2025. With a huge focus on quality of product and service to our customers, Sigma 3 are the most trusted UK retailer of kitchens according to Trustpilot, scoring 4.9 out of 5 from over 2,300 verified customer reviews. As a business, we want to have market leading growth and profitability which we aim to reinvest back into the future of the Company. We want to achieve this by working hard, giving our customers the very best experience, enjoying what we do and being proud of what we have achieved. Sigma 3 Business has embarked on a significant investment programme, to support strategic opportunities that will materially grow our market share over the next few years. With our people at the heart of what we do, investing in the development of existing teams as well as the recruitment of new talent into the organisation will be fundamental in taking the business to the level required to achieve our ambitions.

Job Purpose

As part of our investment in people, we are looking for a progressive and enthusiastic Head of HR. This is a newly created position, with direct responsibility for our People function across the Business as well as being a high-profile member of the senior management team that will lead the Company through our next exciting phase of growth. The HR / People team in our Company have supported the success of the Business to date. However, with growth, we are at the stage where we need to take the People function to the next level to ensure that it adds further value in supporting the current business and our plans for significant growth. We know that we need to retain and attract talent to achieve our objectives, and we want to transform the People function to become a key facilitator of this growth, being proactive in ensuring that our colleagues experience with us is of the highest level. We also need to be able to identify and mitigate people related risks across the Business to ensure the ongoing continuity of the business. The Head of HR will own a People strategy that supports our overall Company objectives and will work with our senior leaders to educate, motivate, and inspire them to deliver a great employee experience that we know will be fundamental in us achieving our continued success. This is a fantastic opportunity for a progressive and enthusiastic HR / People professional who wants a real opportunity to define what a great employee experience looks like and play a key part in a highly successful growth story. This is a predominantly office-based role at Sigma 3 in Llantrisant but will also be required to spend time in the Bridgend Factory and Retail facilities.

Values and Behaviours

We are looking for someone of the highest personal integrity and professional standards, upholding these key values across the entire organisation. A passionate individual who wants to inspire and motivate others to succeed as a team, setting a great example and leading from the front. Will proactively take responsibility and ownership to deliver what is required, addressing issues, and providing solutions as well as seizing opportunities that arise. Understands the importance of transparency and consistency in our communication across the business. Has high standards, a deep customer focus and a progressive mindset, looking to continually develop both themselves and their team as well as the wider business. Wants to work accurately and with pace. A self-starter who is willing to take the initiative to achieve great results. Willing to develop the overall strategy but also work at the tactical level to implement change.

Key Responsibilities

• Vision and Culture: Work with the CEO and Board to implement the Company Vision—comprising our Core Values, Purpose, and Mission Statement—throughout all areas of the business. Embed the Vision across all HR and business mechanisms, including job descriptions, recruitment, PDRs, recognition programmes, KPIs, internal communications, and forums. Train leaders and managers to reinforce our Vision through daily operations and performance.
• Workforce Planning: Develop workforce planning strategies with Senior Management and the Board to support business goals. Collaborate with Manufacturing leadership to: Use strategic workforce segmentation to flexibly manage demand peaks. Retain and develop core skilled staff while using agency/FTC roles for simpler tasks to deal with peaks in demand. Cross-skill employees to improve resilience. Identify and mitigate single points of failure in the workforce. Define and develop career pathways to support internal progression, particularly in technical and specialist roles.
• Recruitment and Selection: Build recruitment processes centred on our Company Values and Core Competencies. Train managers across the business on best practice recruitment. Lead recruitment innovation: develop apprenticeship schemes, school/college partnerships, and referral programmes. Implement cost-effective recruitment tools such as LinkedIn targeting. Ensure full compliance with all recruitment paperwork and processes.
• Onboarding & Induction: Manage new hire administration (e.g. right to work, benefits). Design and deliver an engaging induction process aligned with the Company Vision.
• Performance Management: Develop a scalable performance management framework to align individual goals with company strategy. Equip managers with tools and training to drive performance and accountability. Reward high performance and address underperformance through structured processes.
• Training & Development: Enable managers to conduct gap analyses and create effective team development plans. Train managers on applying Company Values in recruitment, KPIs, and performance. Maintain a centralised training record system with reporting functionality. Identify high-potential individuals (e.g. via 5/5 ratings) and create tailored development plans.
• Employee Relations & Internal Communications: Handle grievances and disciplinary cases with care and consistency. Design and manage values-based recognition programmes (monthly/quarterly awards). Celebrate personal and professional milestones across the workforce. Deliver internal communication strategies (e.g. Town Halls, Team of twenty-five briefings). Drive engagement through surveys, feedback loops, and social activities. Lead union engagement where necessary.
• Legislation and Policies: Responsible for the control and further development of the Company HR Policies. Ensure the Company is compliant with any employment legislation changes. Communicate the policies and any amendments throughout the Company.
• Change Management: Support all business change initiatives, ensuring people impacts are considered. Gain employee buy-in through transparent communication and effective planning.
• Compensation & Benefits: Align reward schemes to performance metrics (e.g. bonuses linked to output/quality). Work with the CEO to design and implement a Long-Term Incentive Plan. Develop employee benefit programmes that leverage internal competencies (e.g. kitchen credits, referrals). Manage payroll, benefits, pensions, and statutory leave in partnership with Finance.
• HR Compliance & Record Keeping: Maintain GDPR-compliant records and regularly update HR policies. Support Health & Safety compliance alongside the H&S Manager.
• Offboarding & Exit Management: Ensure smooth offboarding through structured knowledge transfer and feedback collection. Manage final pay, exit documentation and statutory processes.
• External Marketing: Raise Sigma 3’s profile as an employer of choice through community and social value activity. Promote internal successes externally to aid recruitment and retention.

Some skills and experience that we are looking for:

• Extensive experience as a senior HR Business Partner or Head of People professional in a medium sized organisation.
• Has had hands-on exposure to all aspects of HR / People including recruitment, performance management, organisational structure, rewards, and employee engagement.
• Experience of supporting highly diverse roles and teams across multiple sites would be a distinct advantage.
• Exposure to periods of change including high growth that required proactive support.
• Ideally qualified to a CIPD Level 7 standard.
• A solid understanding of HR systems and data to enable us to work effectively and gain insight from any analysis performed.
• Commercially minded, able to connect the numbers to the commercial and operational sides of the business.
• A leader who will inspire and motivate their team, whilst supporting them and the business by being hands-on when required.

In return we offer you:

• Salary based on experience and potential
• 25 days holiday plus bank holidays
• Company pension
• Permanent health insurance
• Life insurance
• Company sick pay
• Employee discount scheme
• Free on-site parking