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For Companies At a Glance
- Tasks: Design stunning kitchens and bedrooms while engaging with customers and driving sales.
- Company: Join Sigma 3, a leading kitchen manufacturer with over 50 years of quality service.
- Benefits: Enjoy competitive pay, flexible hours, and perks like employee discounts and health benefits.
- Why this job: Be part of a dynamic team focused on growth and customer satisfaction in a creative environment.
- Qualifications: Previous design or sales experience is a plus; CAD skills are beneficial but training is provided.
- Other info: Full UK driving licence required for home visits; mileage reimbursed.
The predicted salary is between 36000 - 60000 £ per year.
Location: Culverhouse Cross Showroom Cardiff plus travel to customers
About Us
Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 (Kitchens) Ltd is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.
Job purpose
We are looking for a driven and enthusiastic Kitchen Designer with the ability to both inspire our customers with exceptional designs and pass on quality files to colleagues. The ability to form friendly relationships with customers is vital as is the requirement to quickly develop your product, systems and design knowledge to deliver a professional service. We are aiming for significant growth from our showrooms in the next few years and we expect the Design team in store to be a key driver of the growth.
Behaviours
- Effective Planner & Communicator: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
- Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers.
- Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
- Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
- Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication.
Responsibilities
- Effectively engaging with consumers and trade professionals to achieve targeted sales figures.
- Drive recommendation business from your existing client base.
- Ensure service levels meet the company’s requirements.
- Seek out new business opportunities and proactively find areas of future business growth.
- Design to the customers brief and sell kitchens and bedrooms to the complete satisfaction of our customers.
- To develop a working knowledge of the process from lead to measure to design to survey and to fit as quickly as possible and develop a working knowledge of the installation process.
- To become competent in the various IT systems we operate with on the Design side of the Business.
- To become proficient at all showroom processes and documentation and to take personal ownership of the quality of all information passed to fellow team members later in the process.
- To encourage and develop a high conversion of real kitchens for use by the marketing team.
- To meet or exceed target conversion rates.
- To develop an intimate knowledge of our furniture, its features and benefits and how to sell it compared to competition offers.
- To develop an intimate knowledge of our appliance, accessories and worktops offer.
- To meet and greet walk in customers and correctly demonstrate the product and record lead details in the relevant manner.
- Visit the customer at their home address to undertake the measure.
- Establish technical information (i.e., location of stop-tap, gas and electric mains).
- Build rapport with customer.
- Book the presentation of the design.
- Prepare for the presentation on return to the showroom.
- Design within customer budget.
- Engage with customers in the showroom initially to develop new sales opportunities as well as during the design process to secure the orders for the business.
- Develop relationships with local builders and architects to support future sales opportunities.
- Complete a check on every customer order (including feedback and changes) before it is passed to the Installation Team for processing.
- Create high quality customer files to help the Installation Team manage the installation effectively.
Skills and Experience
- Design and Sales Experience: Previous kitchen industry experience is highly desirable.
- Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
- CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
- Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
- Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
- Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.
Why Join Us?
As a valued member of our team, you will be joining a dynamic and forward-thinking company where customer satisfaction is at the heart of everything we do. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development.
Benefits
- The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels.
- This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans.
- It is the intention of the business to grow the individual’s earnings alongside profitable sales.
- Competitive basic salary depending on skills and experience plus benefits package.
- A realistic opportunity to earn an OTE between £41,000 and £71,000 based on sales performance.
- Minimum 20 days holiday + 8 Bank Holidays.
- Pension.
- PHI (this is an incapacity benefit).
- Life insurance.
- Access to Health & Wellbeing benefits/app inclusive of a 24/7 Employee Assistance Programme (EAP).
- Death in Service/Life Assurance benefit.
- Company contractual sick pay.
- Employee Discount scheme for friends & family!
For more information regarding this role or to submit your application - please contact Geoff Moore.
Designer employer: Sigma 3 Kitchens Ltd
Contact Detail:
Sigma 3 Kitchens Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designer
✨Tip Number 1
Familiarise yourself with Sigma 3's product range, especially the Masterclass Kitchens. Understanding the features and benefits of their offerings will help you engage customers effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the kitchen design industry, particularly those who have experience with Sigma 3 or similar companies. Attend local trade shows or workshops to build connections that could provide insights or referrals.
✨Tip Number 3
Brush up on your CAD skills, as familiarity with design software is advantageous. Consider taking a short online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving abilities in detail. Think of specific examples where you've successfully navigated challenges in previous roles, as this aligns with the key behaviours they are looking for in a candidate.
We think you need these skills to ace Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant design and sales experience, particularly in the kitchen or home improvement sectors. Emphasise any customer-facing roles and your ability to engage with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for design and customer service. Mention specific examples of how you've successfully engaged with customers and solved problems in previous roles.
Showcase Your Design Skills: If you have experience with CAD software, mention it! Include any design projects you've worked on that demonstrate your creativity and attention to detail. If possible, attach a portfolio of your work.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've effectively resolved challenges in past roles. This will show your potential employer that you possess the resilience and initiative they are looking for.
How to prepare for a job interview at Sigma 3 Kitchens Ltd
✨Showcase Your Design Skills
Prepare a portfolio of your previous design work, especially any kitchen designs. Be ready to discuss your creative process and how you approach customer briefs, as this will demonstrate your ability to inspire clients.
✨Understand the Company and Its Products
Familiarise yourself with Sigma 3's product range, particularly Masterclass Kitchens. Knowing the features and benefits of their offerings will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Customer-Focused Behaviour
Be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your ability to empathise with their needs and how you’ve built rapport, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you've faced in previous roles and how you resolved them. The interviewers will likely ask about your problem-solving skills, so having concrete examples ready will showcase your resilience and initiative.
