At a Glance
- Tasks: Deliver exceptional support to UK donors through various communication channels.
- Company: Join a leading charity dedicated to making a difference.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Flexible working arrangements and a supportive team environment.
- Why this job: Make a real impact by creating meaningful connections with supporters.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 42000 € per year.
The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.
Responsibilities
- To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations.
- Deliver a first‑class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs.
- Maintaining and updating the FAQs for agencies.
- Working with the Head of Fundraising Services and other internal teams on ad‑hoc projects as required.
- Assisting in managing external agencies, including monitoring performance.
- Assisting with agency training and briefing.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills.
About you
You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual.
Working Arrangements
The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely. While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process.
Jobholder Requirements
- Proven experience in a customer service environment dealing with the public by letter, email and telephone.
- An ability to manage multiple priorities and ensure deadlines/service levels are met.
- A professional and accountable approach to all areas of work with the desire and commitment to continuously improve.
- A positive and flexible approach.
- An understanding of and commitment to equality of opportunity for disabled people.
- Experience of working in the charity sector.
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
Supporter Care Executive in Haywards Heath employer: Sightsavers
At Sightsavers, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. Located in the vibrant town of Haywards Heath, our hybrid working model promotes a healthy work-life balance while providing ample opportunities for professional growth and development within the charity sector. Join us to make a meaningful impact and be part of a dedicated team that truly appreciates and empowers its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Executive in Haywards Heath
✨Tip Number 1
Get to know the company! Research Sightsavers and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves engaging with supporters through various channels, try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your empathy and problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one for a customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Supporter Care Executive in Haywards Heath
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about being a Supporter Care Executive and how you can make a difference in our supporters' lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your customer service background and any charity sector experience!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, you’re aiming to impress us with your communication skills, so make every word count!
Apply Through Our Website:Don’t forget to submit your application via our recruitment portal! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sightsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Supporter Care Executive. Familiarise yourself with the key tasks mentioned in the job description, such as handling enquiries and maintaining FAQs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves engaging with supporters through various channels, be prepared to discuss your communication style. Think of examples where you've successfully resolved issues or created positive interactions. Practising how you articulate your thoughts can really set you apart.
✨Emphasise Empathy and Energy
The ideal candidate thrives on creating meaningful interactions. During the interview, share stories that highlight your ability to connect with people and show genuine appreciation. This will resonate well with the interviewers, as they’re looking for someone who embodies warmth and professionalism.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
