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For Companies At a Glance
- Tasks: Engage with supporters, handle enquiries, and ensure a top-notch experience for donors.
- Company: Join Sightsavers, a leading charity fighting avoidable blindness and promoting disability rights.
- Benefits: Enjoy generous leave, pension, wellness discounts, and a hybrid working model.
- Why this job: Make a real difference by connecting with supporters and enhancing their experience.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Work in a modern office just 20 minutes from Brighton, with great career growth opportunities.
The predicted salary is between 24461 - 28778 £ per year.
Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.
Location: Haywards Heath (hybrid working pattern please see details below)
Contract: Permanent
Salary: £24,461 to £28,778
About the role
The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.
Responsibilities
- To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations.
- Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs.
- Maintaining and updating the FAQs for agencies.
- Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required.
- Assisting in managing external agencies, including monitoring performance.
- Assisting with agency training and briefing.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills.
Skills and Experience
You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual. Working closely with colleagues across fundraising, you will contribute to maintaining high standards of stewardship and help strengthen long‑term supporter relationships. The role also involves maintaining accurate records, processing donations and assisting with improvements to supporter journeys, making sure our donors receive the highest level of care at every stage.
Benefits
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.
Working Arrangements
The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely. While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process.
Jobholder Requirements
Essential
- Proven experience in a customer service environment dealing with the public by letter, email and telephone.
- An ability to manage multiple priorities and ensure deadlines/service levels are met.
- A professional and accountable approach to all areas of work with the desire and commitment to continuously improve.
- A positive and flexible approach.
- An understanding of and commitment to equality of opportunity for disabled people.
Desirable
- Experience of working in the charity sector.
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
Closing date: 8 February 2026
Supporter Care Executive in Haywards Heath employer: Sightsavers, Inc
Contact Detail:
Sightsavers, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Executive in Haywards Heath
✨Tip Number 1
Get to know the company! Research Sightsavers and their mission to eliminate avoidable blindness. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with supporters through various channels, try role-playing different scenarios with friends or family to build confidence and adaptability in your responses.
✨Tip Number 3
Be proactive! When you reach out, don’t just wait for questions to come your way. Share ideas on how you can enhance supporter experiences or improve processes – it shows initiative and a commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to express your motivations clearly, which is something Sightsavers values highly.
We think you need these skills to ace Supporter Care Executive in Haywards Heath
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about supporting our mission at Sightsavers and how you can contribute to making a difference.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We love seeing how you've handled enquiries and built relationships in the past, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without any fluff.
Apply Through Our Website: Don’t forget to submit your application via our recruitment portal! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Sightsavers, Inc
✨Know the Mission
Before your interview, take some time to understand Sightsavers' mission and values. Familiarise yourself with their projects in Africa and South Asia, especially how they work to eliminate avoidable blindness. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Supporter Care Executive, you'll be engaging with supporters through various channels. Prepare examples of how you've successfully handled customer inquiries in the past, focusing on your ability to adapt your tone and approach. Highlight any experiences where you resolved issues with warmth and professionalism.
✨Demonstrate Empathy and Energy
This role requires a positive attitude and the ability to create meaningful interactions. Think of specific instances where you've gone above and beyond for a customer or supporter. Be ready to discuss how you build trust and appreciation in your communications, as this is key to delivering exceptional supporter care.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Practice responding to hypothetical scenarios related to supporter enquiries or donation processing. This will help you demonstrate your professional approach and commitment to continuous improvement in a customer service environment.
