At a Glance
- Tasks: Provide first-line IT support and resolve user issues to ensure satisfaction.
- Company: Join Sight Scotland, a leader in supporting those with vision loss for 230 years.
- Benefits: Gain hands-on experience, training, and clear career progression opportunities.
- Other info: Embrace a dynamic environment focused on continuous learning and modernising IT services.
- Why this job: Make a real difference by empowering individuals with vision loss through technology.
- Qualifications: Strong IT knowledge, troubleshooting skills, and a proactive customer service approach.
The predicted salary is between 25000 - 35000 £ per year.
The impact of vision loss is huge. But with the right support, people with vision loss can gain the skills to remain independent and active in their communities – to thrive. That’s why we’re here. For 230 years, Sight Scotland and Sight Scotland Veterans has been supporting people impacted by vision loss. We believe we play an important role in continually shifting the conversation around sight loss, and contributing to achieving a fair, equitable society. Over the years, we’ve seen a positive shift in expectations, with individuals and communities increasingly empowered to live lives the way they choose, free of discrimination.
Key Responsibilities
- Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first‑line IT support, resolving routine issues, and managing service desk tickets.
- The role will be responsible for monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements.
- Assisting with onboarding new users, including account setup, hardware build and configuration, and IT induction training.
- Troubleshooting common hardware (desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi‑Fi and wired connections).
- Handling routine maintenance and system checks, monitoring service performance, contributing to SLA reporting, and supporting database upkeep and user onboarding.
- A commitment to learning, sharing knowledge, and embracing change is essential; the successful candidate will stay up to date with emerging technologies and act as a subject‑matter expert in key areas.
Qualifications and Experience
- Strong technical knowledge of IT systems, experience troubleshooting hardware, software, and network issues, and the ability to manage service desk tickets effectively.
- Demonstrated customer‑service skills and a proactive, user‑focused approach are required.
- A commitment to continuous learning and knowledge sharing is essential.
Benefits and Opportunities
This position offers significant growth and development opportunities, including hands‑on experience, training to broaden technical expertise, and a clear pathway for career progression within the organisation. Your contributions will be highly valued and actively supported as the organisation modernises and improves its IT services.
Application Details
Applications in the form of a tailored CV and covering letter, highlighting your skills and experience pertinent to the role, should arrive no later than Thursday 25 June.
For a confidential, informal discussion about the role, or to request a Candidate Information Pack, please contact LHH directly.
System Specialist employer: Sight Scotland
At Sight Scotland, we are dedicated to empowering individuals impacted by vision loss, fostering a supportive and inclusive work environment that values continuous learning and professional growth. As a System Specialist, you will play a crucial role in enhancing our IT services while enjoying significant development opportunities, a collaborative culture, and the chance to make a meaningful impact in the community. Join us in our mission to create a fair and equitable society, where your contributions are recognised and appreciated.
