Responsibilities Act as the first point of contact for individuals seeking information and support relating to visual impairment.
Provide clear, accessible, and empathetic guidance to callers, including people with visual impairments, their families, carers, employers, and healthcare professionals.
Help callers understand available options, offering appropriate advice, referrals, or signposting to relevant services.
Recognise when to involve a specialist or manager to ensure every interaction is safe, accurate and consistent.
Use knowledge of services and processes, combined with awareness of external resources, to deliver reliable information and create a positive, supportive experience for every caller.
We're committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know.
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