At a Glance
- Tasks: Provide first-line IT support and resolve user issues in a dynamic charity environment.
- Company: Join Sight Scotland, a 230-year-old charity making a real difference for those with vision loss.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth and training.
- Other info: Exciting career progression opportunities in a forward-thinking IT team.
- Why this job: Make an impact while developing your IT skills in a supportive team.
- Qualifications: Strong technical knowledge of IT systems and troubleshooting experience required.
The predicted salary is between 36178 - 39501 £ per year.
The impact of vision loss is huge. But with the right support, people with vision loss can gain the skills to remain independent and active in their communities – to thrive. That’s why we’re here. For 230 years, Sight Scotland and Sight Scotland Veterans has been supporting people impacted by vision loss. We believe we play an important role in continually shifting the conversation around sight loss, and contributing to achieving a fair, equitable society. Over the years, we’ve seen a positive shift in expectations, with individuals and communities increasingly empowered to live lives the way they choose, free of discrimination.
Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. This role will take on the responsibility for monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements.
We’re seeking a proactive and user-focused IT Support Specialist to provide first-line technical support across the Charity. You’ll be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when needed—all while ensuring clear communication with users.
A key part of the role will involve assisting with onboarding new users, including account setup, hardware build and configuration, and IT induction training. As such we’re looking for an individual with strong technical knowledge of IT systems, including experience troubleshooting common hardware (e.g., desktops, laptops, printers), software (e.g., Microsoft 365), and network connectivity issues (e.g., Wi-Fi and wired connections).
In addition to handling system checks and routine maintenance, you’ll monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to learning, sharing knowledge, and embracing change is key, as you’ll be expected to stay up to date with emerging technologies and act as a subject matter expert in key areas.
This is an exciting opportunity for someone looking to grow their IT career. As part of a forward-thinking and supportive IT team, you’ll have access to significant growth and development opportunities, including hands-on experience, training to broaden your technical expertise, and a pathway for career progression within the organisation. Your contributions will be valued and your development actively supported as we continue to modernise and improve our IT services.
Applications in the form of a tailored CV and covering letter, highlighting your skills and experience pertinent to the role, should arrive no later than Thursday 25 June.
For a confidential, informal discussion about the role, or to request a Candidate Information Pack, please contact LHH directly.
System Specialist in Broughton employer: Sight Scotland
At Sight Scotland, we pride ourselves on being an exceptional employer dedicated to empowering individuals impacted by vision loss. Our hybrid working model in Edinburgh fosters a supportive and inclusive work culture, where employees are encouraged to grow through continuous learning and development opportunities. Join us to make a meaningful impact while advancing your IT career in a forward-thinking environment that values your contributions and promotes a fair, equitable society.
StudySmarter Expert Advice🤫
We think this is how you could land System Specialist in Broughton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sight Scotland values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sight Scotland might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sight Scotland!
✨Direct Apply to Sight Scotland
Let's not forget to apply directly through the Sight Scotland website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace System Specialist in Broughton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sight Scotland.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sight Scotland. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sight Scotland
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
