At a Glance
- Tasks: Join our Helpdesk team to provide vital support and information for those with sensory impairments.
- Company: Sensory Services by Sight for Surrey has been supporting the Deaf and visually impaired community for over 100 years.
- Benefits: Enjoy generous annual leave, training opportunities, and a fun, friendly team environment.
- Other info: Flexible working under pressure and a commitment to empathy are key to this role.
- Why this job: Make a real difference in people's lives while working in a compassionate and supportive atmosphere.
- Qualifications: Excellent customer service skills, IT proficiency, and a positive, adaptable attitude are essential.
The predicted salary is between 28800 - 43200 € per year.
Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
We have a fantastic opportunity to join our friendly and welcoming Helpdesk Advisory team. The Helpdesk provides a vital point of contact for many of our referrals, plus an enquiry, information, advice and support service.
We are looking for a friendly, professional, and enthusiastic Helpdesk Advisor who has excellent customer service skills. You will be a dynamic problem solver who learns quickly and can adapt to different situations, always seeking solutions to different enquiries.
An active listener who demonstrates empathy and understanding. You will have excellent IT and organisational skills. Good written and record keeping ensuring that a person’s information and needs are captured and processed accurately.
You will be a team player working well as part of a team and working flexibly, sometimes under pressure and will always have an enthusiastic ‘can do’ approach.
You will be joining a highly supportive and compassionate team, passionate about promoting accessible services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
We can offer you:
- A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays).
- Investment in your development, with training opportunities available.
- Access to an Employee Assistance Programme.
- Pension contributions matched up to 6% using the Pensions Trust.
- Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.
- Wide range of training opportunities suitable for your role.
- A growing range of other staff benefits.
- A fun and friendly team!
A Disclosure and Barring Service will be required which we can arrange.
Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6%. using the Pensions Trust.
Applications will be reviewed on receipt.
An application pack can be downloaded below, or please contact Sophia Eyre, workforus@sightforsurrey.org.uk or by post to Sophia Eyre, Sensory Services by Sight for Surrey, Rentwood, School Lane, Fetcham, Surrey, KT22 9JX. For further details please telephone 07396 820 717.
Sensory Services by Sight for Surrey is an equal opportunities employer and accredited as Disability Confident. Website: www.sightforsurrey.org.uk
Registered Charity No: 1121949, Company No: 06309405
#J-18808-LjbffrHelpdesk Advisor employer: Sight for Surrey
Sensory Services by Sight for Surrey is an exceptional employer, dedicated to fostering a supportive and compassionate work environment for its employees. With over 100 years of service, the organisation offers generous annual leave, extensive training opportunities, and a strong commitment to employee well-being through initiatives like the Employee Assistance Programme and matched pension contributions. Joining our Helpdesk Advisory team means becoming part of a friendly, dynamic group that is passionate about making a meaningful impact in the lives of those who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with the services provided by Sensory Services by Sight for Surrey. Understanding their mission and the specific needs of the Deaf, hard of hearing, blind, partially sighted, and deafblind communities will help you demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from your past experiences. Think of situations where you successfully resolved issues or provided support, as this will highlight your problem-solving abilities and empathy, which are crucial for a Helpdesk Advisor.
✨Tip Number 3
Practice active listening techniques before your interview. Being able to demonstrate that you can listen attentively and respond appropriately to enquiries will set you apart as a candidate who truly understands the importance of communication in this role.
✨Tip Number 4
Show your enthusiasm for teamwork and flexibility. Be ready to discuss how you've worked effectively in a team environment and adapted to changing situations, as these qualities are essential for thriving in the supportive atmosphere at Sensory Services by Sight for Surrey.
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Helpdesk Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the organisation. Use specific examples from your past experiences to demonstrate your customer service skills, problem-solving abilities, and empathy.
Highlight Relevant Skills in Your CV:Ensure your CV emphasises your IT and organisational skills, as well as your ability to work under pressure. Include any relevant training or certifications that may enhance your application.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sight for Surrey
✨Showcase Your Customer Service Skills
As a Helpdesk Advisor, excellent customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to empathise and provide solutions.
✨Demonstrate Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to show that you value their input and can apply it to your role.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific situations where you've had to think on your feet and solve problems quickly. This will illustrate your adaptability and resourcefulness, which are crucial for this position.
✨Emphasise Teamwork and Flexibility
Since the role requires working as part of a team, share experiences that highlight your ability to collaborate effectively. Also, mention your flexibility in handling pressure and adapting to changing situations.
