At a Glance
- Tasks: Support customers with installation, troubleshooting, and maintenance of Sigenergy products.
- Company: Join a leading company in renewable energy technology.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities across the UK and Ireland.
- Why this job: Make a real difference in the renewable energy sector while developing your technical skills.
- Qualifications: Degree in Electrical Engineering or related field; experience in PV solar and ESS industry.
The predicted salary is between 30000 - 40000 € per year.
As a Technical Support and Field Engineer, you will be responsible for supporting Sigenergy customers during the installation, commissioning, maintenance, troubleshooting, and repair of devices within the Sigenergy product portfolio. This role is primarily focused on providing technical support remotely through telephone, email, ticketing systems, and remote diagnostics. In addition, the role will also involve attending customer and installer sites when required to support commissioning, fault finding, inspections, and technical investigations. Your aim is to ensure customers and installers can make optimum use of Sigenergy products and receive fast, professional, and practical technical support.
You will work closely with local colleagues, Service Managers, HQ Service Teams, and R&D teams to ensure issues are resolved efficiently and professionally.
Key Responsibilities:- Provide first-line and second-line technical support for Sigenergy products.
- Support installers and wholesalers with technical enquiries via telephone, email, and ticketing systems.
- Assist installers remotely during commissioning, troubleshooting, and maintenance activities.
- Attend customer and installer sites when required to support fault finding, commissioning, and technical investigations.
- Diagnose and resolve issues relating to inverters, batteries, communication systems, meters, gateways, and associated equipment.
- Record technical findings, troubleshooting steps, and resolutions clearly within internal systems.
- Escalate unresolved or complex technical cases to Service Managers, HQ Service Teams, or R&D where required.
- Monitor recurring issues and provide feedback to improve products and service processes.
- Support installer and partner training activities where required.
- Prepare service reports and support ongoing service improvement activities.
- Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field.
- Minimum 2 years of experience within the PV solar and ESS industry.
- Strong technical understanding of inverters, batteries, PV systems, commissioning, troubleshooting, and maintenance activities.
- Experience providing technical support to installers and customers.
- Practical experience attending sites and supporting on-site troubleshooting activities is preferred.
- Strong communication and customer-handling skills.
- Experience working with CRM systems, support tickets, and technical case management.
- Ability to work independently and within a team in a fast-paced environment.
- Full UK driving licence preferred.
- Willingness to travel across the UK and Ireland when required.
- Fluency in English is required. Additional European languages or Chinese would be beneficial.
- Hybrid working model
- Combination of remote technical support and occasional field/site activities
- Travel within the UK and Ireland may be required based on operational needs
Technical Support and Field Engineer in Reading employer: Sigenergy
At Sigenergy, we pride ourselves on being an exceptional employer that values innovation and employee development. Our hybrid working model allows for a balanced work-life dynamic, while our commitment to training and support ensures that you will grow your skills in the rapidly evolving renewable energy sector. Join us in a collaborative environment where your contributions directly impact customer satisfaction and the advancement of sustainable technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support and Field Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the renewable energy sector, especially those who work with inverters and batteries. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience with commissioning and troubleshooting. Share specific examples that highlight your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your technical expertise. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Technical Support and Field Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and the PV solar industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re all about finding solutions, so sharing specific instances where you’ve resolved issues will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Sigenergy
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to inverters, batteries, and PV systems. Be ready to discuss your hands-on experience with troubleshooting and maintenance, as this will show that you can hit the ground running.
✨Practice Your Communication Skills
Since you'll be providing support via phone, email, and ticketing systems, practice explaining complex technical concepts in simple terms. This will help demonstrate your ability to communicate effectively with customers and installers.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and resolved technical issues. Highlight your thought process and how you approached each problem, as this will showcase your analytical skills and ability to think on your feet.
✨Be Ready to Discuss Teamwork
This role involves working closely with various teams, so be prepared to talk about your experience collaborating with others. Share specific instances where you contributed to a team effort, especially in high-pressure situations.
