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- Tasks: Provide top-notch IT support for energy storage products and resolve customer inquiries.
- Company: Join a forward-thinking company focused on sustainable energy solutions.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on customer satisfaction and product improvement.
- Why this job: Make a difference in customer experience while working with innovative energy technology.
- Qualifications: Fluent in English, with technical support experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities:
- Respond to local customer inquiries, address technical and usage questions related to residential & C&I energy storage products through multiple channels, and provide professional technical support and customer service.
- Handle customer complaints and after-sales requests, troubleshoot common issues based on energy storage product expertise; escalate unsolvable cases in a timely manner, follow up on progress, and effectively resolve disputes.
- Organize and file customer information and communication records, summarise customer needs and product pain points to provide insights for product optimisation.
- Assist in improving the customer service knowledge base, updating FAQs and communication scripts for energy storage products to adapt to local customer habits.
- Cooperate with technical and sales teams to communicate customer needs, conduct follow-up calls, and collect suggestions for product and service improvement.
- Comply with company customer service standards, maintain brand image, and ensure smooth handover of local customer service.
Job Requirements:
- Fluent in English (listening, speaking, reading, writing) to communicate effectively with customers and collaborate cross-functionally. Chinese (Mandarin) is a plus.
- Experience in technical support for residential or C&I energy storage products, with the ability to troubleshoot common issues.
- Preference for candidates with customer service experience, especially local customer service or energy storage industry experience.
- Strong communication skills, patient, responsible, and quick to learn.
- Proficient in office software, detail-oriented, with strong execution and teamwork spirit.
Remote - IT support Engineer in Reading employer: Sigenergy
Contact Detail:
Sigenergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote - IT support Engineer in Reading
✨Tip Number 1
Get your tech skills sharp! Brush up on common issues related to energy storage products so you can impress during interviews. We want to see that you know your stuff and can troubleshoot like a pro!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, make sure you can explain technical concepts in simple terms. Role-play with a friend or use our resources to get comfortable.
✨Tip Number 3
Show us your customer service chops! Think of examples from your past experiences where you resolved complaints or improved customer satisfaction. We love seeing how you handle tricky situations!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are eager to join our team and make a difference!
We think you need these skills to ace Remote - IT support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with energy storage products!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your writing style or how you present your experiences, let us see that you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Sigenergy
✨Know Your Stuff
Make sure you brush up on your knowledge of energy storage products. Understand common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your expertise during the interview.
✨Customer Service Mindset
Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. This will show that you can maintain a professional attitude and resolve disputes effectively.
✨Communication is Key
Since this role requires strong communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend to get comfortable discussing technical topics in an easy-to-understand way.
✨Team Player Attitude
Be ready to discuss how you've collaborated with others in previous roles. Highlight any experience working with technical or sales teams, as this will demonstrate your ability to communicate customer needs effectively.