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- Tasks: Serve customers at the Trade Counter and assist in the yard operations.
- Company: Join SIG Roofing, the UK's leading roofing merchant with over 40 years of experience.
- Benefits: Enjoy 25 days holiday, a pension plan, life assurance, and employee discounts.
- Why this job: Be part of a dynamic team that supports the roofing industry and values inclusivity.
- Qualifications: Friendly attitude, sales experience, and basic warehouse knowledge preferred.
- Other info: Forklift training provided; flexible hours and overtime opportunities available.
The predicted salary is between 24000 - 36000 £ per year.
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Join the UK’s leading roofing merchant and keep our Trade Counter and yard running smoothly.
At SIG Roofing, we’re proud to support roofers across the UK with quality products and reliable service. With over 100 branches nationwide – from Inverness to Plymouth – and more than 40 years of experience, we’ve built up a wealth of knowledge along the way. We’re here to share that know-how and do our bit to help the roofing industry thrive.
We are looking for a reliable and efficient Trade Counter & Yard Assistant to join our branch in Poole who will provide first class customer service to all customers ‘over the counter,’ and undertake Yard Operative duties as and when required.
What’s the role?
We’re looking for a reliable and efficient Trade Counter & Yard Assistant to join our Poole branch. In this dynamic and customer-facing role, you’ll be the welcoming face of SIG—supporting our Trade Counter operations while also stepping into the Yard to help keep things running smoothly behind the scenes.
What you’ll be doing:
- Greet and serve customers at the Trade Counter and over the phone
- Take and process customer orders, offering product advice when needed
- Help with deliveries—loading/unloading vehicles at the branch
- Accurately store and pick goods in the warehouse and yard
- Sign for deliveries, report stock issues, and maintain stock records
- Keep the yard and warehouse clean, organised, and safe
- Assist with stocktaking and support overtime when required
- Operate forklifts and mechanical equipment safely (training provided if needed)
What you’ll bring:
- A friendly and professional approach with a passion for customer service
- Sales experience and confidence speaking with customers
- Basic knowledge of warehouse processes and manual handling
- Previous experience in the construction industry (preferred but not essential)
- A forklift licence (desirable—we’ll support training if needed)
- A proactive, positive attitude and a willingness to help wherever needed
What we offer:
- 25 days holiday + 8 bank holidays. Company closed during Christmas period
- Company pension with up to 7.5% employer contribution.
- Life assurance (up to 4x salary).
- SIG Share Incentive Plan
- Employee Discounts from top high street and online brands
- Access to structured development through our Operations Academy, Apprenticeships, and on-demand training via our Learning System.
Apply today and become part of the SIG Roofing team – The home of roofing
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.
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Trade Counter & Yard Assistant employer: SIG plc
Contact Detail:
SIG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter & Yard Assistant
✨Tip Number 1
Familiarise yourself with the roofing industry and SIG Roofing's products. Understanding the basics of roofing materials and services will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. Being able to discuss specific situations where you provided excellent service will make you stand out.
✨Tip Number 3
If you have any experience with warehouse processes or operating forklifts, be ready to talk about it. Even if you haven't worked in a similar role before, demonstrating your willingness to learn and adapt can be a big plus.
✨Tip Number 4
Research SIG Roofing's values and commitment to inclusivity. Being able to align your personal values with those of the company can show that you're not just looking for a job, but are genuinely interested in being part of their team.
We think you need these skills to ace Trade Counter & Yard Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trade Counter & Yard Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles in the construction or warehouse sectors. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and ability to work in a team. Show that you understand SIG Roofing's values and mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SIG plc
✨Know the Company
Before your interview, take some time to research SIG Roofing. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Since the role involves direct interaction with customers, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Familiarise Yourself with Warehouse Processes
Brush up on basic warehouse operations and manual handling techniques. Being able to speak knowledgeably about these processes will demonstrate your readiness for the role and your ability to contribute from day one.
✨Show Enthusiasm and a Positive Attitude
A proactive and positive attitude is key for this position. During the interview, express your eagerness to help and your willingness to learn. This will resonate well with the interviewers and align with the company's values.
