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- Tasks: Engage with customers, take orders, and provide product information at our busy Trade Counter.
- Company: Join SIG Roofing, the UK's largest specialist merchant with over 40 years of experience.
- Benefits: Enjoy competitive salary, 25 days holiday, retail discounts, and a great pension scheme.
- Why this job: Be the face of SIG, build relationships, and thrive in a dynamic, inclusive environment.
- Qualifications: Some construction industry experience and excellent customer service skills are essential.
- Other info: We value diversity and create opportunities for all employees to feel valued.
The predicted salary is between 28800 - 43200 £ per year.
As the UK\’s largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years – with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge and experience.
We are currently looking to recruit a Trade Counter Assistant who will provide first class customer service to all customers \’over the counter,\’ and undertake sales activity as and when required.
What does the role involve?
As Trade Counter Assistant, you will be the face of SIG and will be required to engage with customers both over the phone and face to face. This is the ideal role for an outgoing and personable candidate who has the confidence to take customer orders and provide key product information to customers visiting our busy Trade Counter.
The successful candidate will require:
• Some experience in the construction industry, ideally have some product and sales knowledge
• Ability to engage with customers and build relationships
• Knowledge of warehousing and yard processes, as you will be required to assist from time to time, with picking the correct products and packing orders
• Excellent customer service and communication skills
• To be dynamic and motivated
In return we offer:
• Highly Competitive salary with annual pay award and excellent bonus scheme
• 25 days holiday + 8 bank holidays. Company closed during Christmas period
• A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
• Money saving with retail discounts via colleague portal
• Cycle to Work scheme
• Share Incentive Scheme
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
Trade Counter Sales Assistant employer: SIG plc
Contact Detail:
SIG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Assistant
✨Tip Number 1
Familiarise yourself with SIG Roofing's product range and services. Understanding the specifics of what they offer will not only help you engage with customers effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the face of SIG, practice how to handle various customer scenarios, including dealing with complaints or queries, to show that you're ready to provide first-class service.
✨Tip Number 3
Network within the construction industry. Attend local trade events or join relevant online forums to connect with professionals who can provide insights about the role and potentially refer you to opportunities at SIG.
✨Tip Number 4
Prepare to showcase your dynamic personality. During any interviews or informal chats, let your outgoing nature shine through, as this is a key trait SIG is looking for in their Trade Counter Assistant.
We think you need these skills to ace Trade Counter Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the construction industry and any sales knowledge you possess. Emphasise your customer service skills and ability to engage with clients, as these are crucial for the Trade Counter Assistant role.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to SIG Roofing's commitment to quality service.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to build relationships with customers. If you have experience with warehousing or yard processes, be sure to include that as well, as it will demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a customer-facing role.
How to prepare for a job interview at SIG plc
✨Show Your Customer Service Skills
As a Trade Counter Sales Assistant, you'll be the face of SIG. Make sure to highlight your previous customer service experience and how you've successfully engaged with customers in the past. Be prepared to share specific examples of how you handled challenging situations.
✨Demonstrate Product Knowledge
Familiarise yourself with common roofing products and services before the interview. Being able to discuss these confidently will show that you're proactive and genuinely interested in the role. If you have any relevant experience in the construction industry, be sure to mention it.
✨Engage with the Interviewer
Since this role requires strong communication skills, practice engaging with your interviewer as if they were a customer. Ask questions about the company and the role, and listen actively to their responses. This will demonstrate your interpersonal skills and enthusiasm for the position.
✨Highlight Teamwork and Flexibility
The job may require assisting with warehousing and yard processes, so it's important to showcase your ability to work well in a team and adapt to different tasks. Share examples of how you've collaborated with colleagues in the past and your willingness to take on various responsibilities.
