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- Tasks: Provide first-line IT support and troubleshoot issues for users.
- Company: SIG plc is a leading supplier of specialist building materials across Europe.
- Benefits: Enjoy competitive salary, 25 days holiday, remote work options, and retail discounts.
- Why this job: Join a dynamic team, enhance your IT skills, and make a real impact.
- Qualifications: Strong IT foundation, troubleshooting skills, and effective communication are essential.
- Other info: Participate in a flexible shift pattern and enjoy a supportive, inclusive workplace.
The predicted salary is between 30000 - 42000 ÂŁ per year.
SIG plc Sheffield, England, United Kingdom
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SIG plc Sheffield, England, United Kingdom
Join to apply for the IT Service Desk Analyst role at SIG plc
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Direct message the job poster from SIG plc
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.
We are looking for a technically skilled and customer-oriented IT Service Desk Analyst to provide first-line support for IT issues across the organization. The ideal candidate will have a strong foundation in IT systems, excellent troubleshooting skills, and the ability to communicate effectively with users of all technical levels.
What does the role involve?
- Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex issues to second- or third-line support teams as needed.
- Maintain accurate records of issues and resolutions in the ITSM system.
- Support user account management, including Active Directory and Microsoft 365.
- Assist with the setup and maintenance of desktops, laptops, mobile devices, and peripherals.
- Provide support for remote users and VPN connectivity.
What you will need experience with:
Operating Systems:
- Windows 10/11
Software & Applications:
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Microsoft Office Suite
- Remote support tools (e.g., Heimdal, Remote Desktop)
- Antivirus and endpoint protection tools (e.g., CrowdStrike)
- ERP/CRM 1st Line support would be desirable but not essential
Networking:
- Basic understanding of TCP/IP, DNS, DHCP, VPN
- Troubleshooting LAN/Wi-Fi connectivity issues
- Network printer setup and support
User & Device Management:
- Active Directory (user account creation, password resets, group membership)
- Mobile Device Management (MDM) tools such as Intune
- Imaging and deployment tools (e.g., SCCM, Autopilot)
ITSM Tools:
- Experience with ITSM systems such as ServiceNow
Security & Compliance:
- Awareness of cybersecurity best practices
- Understanding of data protection and access control policies.
Working Conditions:
- Service Desk operates 7am -7pm and the successful candidate will be expected to participate in a shift pattern based on a 3-shift cycle (7am-4pm, 8:30-17:30, 10:00–19:00)
- The job role is based 4 days a week in Adsetts House and 1 day per week at home .
- There is also a Saturday morning shift (7:00-12:00) payed at 1.5 x Overtime rate, Typically users are expected to work 1 shift in every 6 weeks
In return we offer:
- Competitive salary with annual pay award and staff recognition schemes
- 25 days holiday + 8 bank holidays. Company closed during Christmas period.
- A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
- Money saving with retail discounts via colleague portal
- Cycle to Work scheme
- Share Incentive Scheme
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Wholesale Building Materials and Construction
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IT Service Desk Analyst employer: SIG plc
Contact Detail:
SIG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft 365 and Active Directory. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Being able to demonstrate your problem-solving abilities through real-life examples will show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare to discuss your customer service experience, as this role requires effective communication with users of varying technical levels. Think of scenarios where you've successfully assisted others and be ready to share those stories.
✨Tip Number 4
Since the role involves working shifts, be ready to express your flexibility regarding working hours. Highlighting your willingness to adapt to the shift pattern can demonstrate your commitment to the position.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the job description. Focus on your troubleshooting abilities, familiarity with Microsoft 365, and any experience with ITSM tools like ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to communicate effectively with users of varying technical levels.
Showcase Relevant Experience: When detailing your work experience, emphasise any roles where you provided first-line IT support or managed user accounts. Highlight your knowledge of networking basics and any experience with remote support tools.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at SIG plc
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like TCP/IP and DNS. Being able to demonstrate your technical skills will show that you're ready for the role.
✨Practice Troubleshooting Scenarios
Prepare for common IT issues you might face in the role. Think about how you would troubleshoot hardware or software problems and be ready to explain your thought process during the interview.
✨Showcase Your Communication Skills
As an IT Service Desk Analyst, you'll need to communicate effectively with users of all technical levels. Practice explaining complex technical concepts in simple terms to demonstrate your ability to connect with non-technical users.
✨Understand the Company Culture
Research SIG plc and their commitment to inclusivity and employee well-being. Be prepared to discuss how your values align with theirs and how you can contribute to a positive work environment.
