Who We Are
As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we've been in the business of building communities for people to live, work and play.
We are looking for a temporary full-time Building Resident Manager for our Residential Rental Team at our 790 Wonderland Rd. location. This position includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues.
Experience what it means to be part of our family, and build a career you're proud of.
About the Role
- The Resident Manager is responsible for the daily operations of the building to which they are assigned, ensuring residents receive consistent, exceptional customer service in keeping with the Mission of Sifton Properties Limited. This is a full-time, live-in position that includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues. The Resident Manager ensures excellent, responsive service for resident requests, provides a clean, well-maintained, and secure building, and reports to the Junior Property Manager.
- Provide efficient, friendly service to residents with a focus on solving resident concerns directly, which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
- Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager, and will perform basic repairs and maintenance in the suites and common areas that do not require the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
- The Resident Manager is also responsible for performing and completing related administrative tasks as needed within the building's Administration/Management office and in support of the Company's administrative requirements, including collecting rents, processing lease renewals, assisting with rental arrears, and addressing resident behavioural issues that impact the overall enjoyment of the building.
Experience
- 3-5 Years' experience in Building Management or related customer service roles in Property Management
- Prior experience with interior and exterior building maintenance and mechanical systems
- Knowledge of green building technologies an asset
- Professional, friendly and enthusiastic attitude towards tenant customer service
- Adept at troubleshooting problems effectively
- Address and diffuse emergencies professionally with a calming demeanour
- Able to manage and prioritize multiple tasks calmly and with consistency
- Experience in Salesforce or comparable CRM softwareis an asset
- Proficient in Microsoft Office
- Thrives being a part of a successful, high-functioning team
- Available to work evenings, weekends, and on-call schedule as required
- A valid driver's license and dependable vehicle.
- Working knowledge of safe work practices, including but not limited to OSA, WHMIS, HSA and RTA.
What We Can Offer You
Join Our Team for a Supportive and Enriching Employee Experience!
We believe in creating a workplace where you can thrive and feel valued every day. Here's what you can look forward to:
- Comprehensive Benefits Packages*: We've got you covered with benefits to keep you and your family healthy and happy.
- Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we're committed to your professional growth.
- Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif'Ton of Fun."
- Employee Recognition Program: We love to celebrate and reward your contributions!
- Employee Referral Program: Help us grow our team and be rewarded for successful hires.
- Employee Donation Matching Program: We support your charitable efforts by matching your donations.
- Employee Assistance Program: Everyday support for your personal and professional well-being.
- Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.
Experience a workplace where your growth, well-being, and contributions are truly valued. We can't wait to welcome you to our team!
*For eligible positions
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Resident Manager employer: Sifton Properties Limited
Sifton Properties Limited is an exceptional employer located in London, ON, offering a dynamic work environment for real estate paralegals. With competitive salaries ranging from $85,000 to $100,000 annually, comprehensive health benefits, and a strong focus on employee wellness and team building, we foster a culture of growth and collaboration. Join us to advance your career in a supportive setting that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Sifton Properties Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Sifton Properties Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Sifton Properties Limited's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Manager role at Sifton Properties Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Sifton Properties Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Sifton Properties Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Sifton Properties Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Sifton Properties Limited.
