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- Tasks: Lead fraud solution projects, ensuring client satisfaction and successful implementation.
- Company: Sift is an AI-powered platform dedicated to combating online fraud for global businesses.
- Benefits: Enjoy a monthly Lifestyle Wallet, annual Learning Wallet, and a pension plan with employer contributions.
- Why this job: Join a creative team making a real impact in digital security while developing your skills.
- Qualifications: Bachelor's degree and 5 years in consulting or SaaS, with expertise in fraud detection.
- Other info: Flexible hours and travel opportunities to engage with APAC customers.
The predicted salary is between 36000 - 60000 £ per year.
At Sift, our mission is to help businesses thrive and trust their customers through our innovative fraud detection and prevention solutions. We are a committed team of professionals driving the fight against online fraud and abuse, fostering a safer digital world. Our collaborative and inclusive workplace is a hub for creativity and innovation.
We are seeking a dynamic and outcome-driven Professional Services Consultant specializing in fraud detection and prevention to join our team at Sift. The ideal candidate will possess a blend of technical acumen, strategic thinking, and exceptional communication skills to deliver comprehensive, client-focused fraud solutions. As a Professional Services Consultant, you will play a pivotal role in ensuring the successful implementation and optimization of our fraud solutions, driving client satisfaction and business success.
Key Responsibilities:- Project Management: Monitor project progress, mitigate risks, and ensure on-time delivery within scope and budget. Collaborate with internal teams and stakeholders to ensure alignment and support throughout the project lifecycle.
- Solution Implementation: Lead the planning, coordination, and execution of fraud solution implementation projects. Customize Sift's fraud prevention solutions to meet specific customer requirements and ensure seamless integration with their existing systems to drive desired business outcomes. Develop and deliver comprehensive training programs and documentation on fraud detection and prevention for end-users. Present tailored fraud prevention strategies and solutions to key stakeholders.
- Technical Expertise: Stay current with industry trends, technology advancements, and best practices in fraud detection and prevention to provide thought leadership and strategic guidance. Work with product development teams to relay customer feedback and contribute to product innovation in fraud prevention.
- Collaboration, Reporting and Analysis: Work closely across the business (Customer Success, Sales, Support, Engineering, etc.) to ensure alignment on being up to date with latest best practices to deliver the best solution to customers. Prepare and present detailed reports on project outcomes, performance metrics.
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in professional services, consulting, or a similar customer-facing role in SaaS.
- Experience in fraud detection and prevention.
- Strong project management skills with a proven track record of delivering successful fraud prevention projects.
- Excellent communication, presentation, and relationship-building skills.
- Technical proficiency in fraud detection tools and technologies, including but not limited to machine learning, data analytics, REST APIs and/or customer API libraries, JSON, and CRM systems.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills and a proactive approach to identifying and addressing customer needs.
- Travel up to 10%.
- Ability to work flexible hours to provide coverage to APAC customers.
- Must be based in or near London, UK.
- PMP or other relevant project management certification.
- Experience in specific industry sectors such as e-commerce, finance, fintech or cybersecurity.
- Advanced degrees or continuous education certifications in relevant fields.
- Lifestyle Wallet: 77 GBP per month which can be used for a lot of different categories of things (e.g. Fitness and Health, Family Support, Petcare, Food and Nutrition, Commuter and Transportation, Financial Wellness, Work from Home, Connectivity and more!).
- Learning & Development Wallet: 1,000 GBP per year.
- Pension plan through NEST with a 3% employer match contribution.
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences.
Professional Services Consultant (Fraud Solutions) employer: Sift
Contact Detail:
Sift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant (Fraud Solutions)
✨Tip Number 1
Familiarise yourself with the latest trends in fraud detection and prevention. Understanding the current landscape will not only help you during interviews but also demonstrate your commitment to staying informed in this rapidly evolving field.
✨Tip Number 2
Network with professionals in the fraud prevention industry. Attend relevant webinars, workshops, or local meetups to connect with others who work at Sift or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented fraud solutions. Be ready to share your approach to project management, how you mitigated risks, and the outcomes achieved, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your technical skills by being familiar with the tools and technologies mentioned in the job description, such as machine learning and data analytics. Being able to speak confidently about these topics will set you apart from other candidates.
We think you need these skills to ace Professional Services Consultant (Fraud Solutions)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud detection and prevention. Emphasise your project management skills and any technical expertise you have with fraud detection tools, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for combating online fraud and how your background aligns with Sift's mission. Mention specific projects or experiences that demonstrate your ability to deliver client-focused solutions.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated complex ideas to clients or stakeholders in the past.
Highlight Continuous Learning: Mention any relevant certifications or ongoing education in fraud prevention or project management. This shows your commitment to staying updated with industry trends and best practices, which is important for Sift.
How to prepare for a job interview at Sift
✨Understand the Company and Its Mission
Before your interview, take some time to research Sift and its mission to combat online fraud. Familiarise yourself with their products and how they help businesses thrive. This will show your genuine interest in the role and the company.
✨Showcase Your Technical Skills
As a Professional Services Consultant, you'll need to demonstrate your technical expertise in fraud detection tools and technologies. Be prepared to discuss your experience with machine learning, data analytics, and APIs, and how you've applied these skills in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and project management skills. Think of specific examples from your past experiences where you successfully implemented fraud solutions or managed projects under tight deadlines.
✨Emphasise Communication and Collaboration
Highlight your communication and relationship-building skills during the interview. Discuss how you've collaborated with cross-functional teams in the past to deliver successful outcomes, as this is crucial for the role at Sift.
