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For Companies At a Glance
- Tasks: Partner with teams to build and ship AI agents for customer conversations.
- Company: Join a dynamic tech company focused on humanising customer experiences with AI.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work culture.
- Why this job: Make a real impact in AI development while collaborating with innovative minds.
- Qualifications: Strong communication skills and a background in tech or product management.
- Other info: Diverse and inclusive environment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.
- Be a trusted advisor to our customers and drive their AI strategies.
- Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.
- Drive execution and delivery of multiple complex, high-visibility agent development projects.
- Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.
- Ensure clear communication across all stakeholders while developing strong relationships.
- Contribute data-driven, strategic insights to customers and internal team decisions.
What you’ll bring
- Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.
- Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.
- Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.
- Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.
- Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus. MBA or comparable experience at the intersection of technology and operations is another strong plus.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension) with Sierra match
- Parental Leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
- Free alphorn lessons
We encourage you to apply even if your experience doesn’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Strategist, Agent Development (Italian speaking) employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategist, Agent Development (Italian speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Sierra, they value trust and customer obsession, so be ready to share how you embody these traits.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past challenges and how you tackled them, especially in tech-related scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Strategist, Agent Development (Italian speaking)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how much you care about creating amazing products that make a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the role. We love seeing how your background fits into our values and mission at Sierra.
Be Clear and Concise: Use straightforward language to communicate your ideas. We appreciate clarity, so avoid jargon and keep it simple. This will help us understand your thought process better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sierra
✨Know the Company Values
Before your interview, take some time to really understand Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Communication Skills
As a Strategist, you'll need to convey complex ideas clearly. Practice explaining technical concepts in simple terms, especially if you're discussing them with non-technical stakeholders. This will show your ability to bridge gaps and foster collaboration.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Prepare by thinking of past challenges you've encountered and how you overcame them. Be ready to discuss your thought process and the strategies you used to tackle those issues.
✨Demonstrate Leadership Experience
Highlight any experience you have in managing projects or leading teams. Share stories that illustrate your ability to inspire others and drive projects to completion. This will help the interviewers see you as a potential leader within their team.
