At a Glance
- Tasks: Partner with product managers to build and ship AI agents for customer conversations.
- Company: Join a cutting-edge AI company focused on human-centric customer experiences.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work culture.
- Why this job: Make a real impact in AI development while collaborating with innovative teams.
- Qualifications: Strong communication skills and a background in tech or engineering.
- Other info: Diverse and inclusive environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.
- Be a trusted advisor to our customers and drive their AI strategies.
- Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.
- Drive execution and delivery of multiple complex, high-visibility agent development projects.
- Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.
- Ensure clear communication across all stakeholders while developing strong relationships.
- Contribute data-driven, strategic insights to customers and internal team decisions.
What you’ll bring
- Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.
- Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.
- Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.
- Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.
- Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus. MBA or comparable experience at the intersection of technology and operations is another strong plus.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension) with Sierra match
- Parental Leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
- Free alphorn lessons
We encourage you to apply even if your experience doesn’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Strategist, Agent Development (French speaking) employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategist, Agent Development (French speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how you align with their mission, especially around trust and customer obsession.
✨Tip Number 3
Practice your communication skills. You’ll need to convey complex ideas simply, so grab a friend and do some mock interviews to nail it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Sierra.
We think you need these skills to ace Strategist, Agent Development (French speaking)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how much you care about creating amazing products that make a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the role. We love seeing how your background fits into our mission at Sierra!
Be Clear and Concise: Use straightforward language to communicate your ideas. We appreciate clarity, so avoid jargon and keep it simple. Remember, we’re looking for outstanding communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sierra
✨Know the Company Values
Before your interview, take some time to really understand Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Communication Skills
As a Strategist, you'll need to convey complex ideas clearly. Practice explaining technical concepts in simple terms, especially if you're discussing past projects. This will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare by thinking of challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Technical Expertise
Brush up on your knowledge of software development and product management principles. Be ready to discuss how you've applied this expertise in past roles, particularly in relation to AI or customer experience projects. This will help position you as a strategic partner in the interview.