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- Tasks: Partner with product managers to build and ship AI agents for customer conversations.
- Company: Sierra, a cutting-edge tech company focused on human-centric AI experiences.
- Benefits: Unlimited PTO, health benefits, retirement plan, and fun perks like free alphorn lessons.
- Why this job: Join a dynamic team and shape the future of AI in customer service.
- Qualifications: Degree in a technical field and strong communication skills required.
- Other info: Embrace a culture of trust, customer obsession, and craftsmanship.
The predicted salary is between 36000 - 60000 £ per year.
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google\’s earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Job Description
What you\’ll do
As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.
You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.
- Be a trusted advisor to our customers and drive their AI strategies.
- Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.
- Drive execution and delivery of multiple complex, high-visibility agent development projects.
- Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.
- Ensure clear communication across all stakeholders while developing strong relationships.
- Contribute data-driven, strategic insights to customers and internal team decisions.
What you\’ll bring
- Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.
- Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.
- Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.
- Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.
- Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise.
- MBA or comparable experience at the intersection of technology and operations is a strong plus.
Our Values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
What We Offer
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension) with Sierra match
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
- Free alphorn lessons
We’re committed to diversity and inclusion, and we believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team.
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Strategist, Agent Development employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategist, Agent Development
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Sierra, they value trust and customer obsession, so think about how you can demonstrate these in your answers.
✨Tip Number 3
Practice your pitch! You want to be able to clearly communicate your skills and experiences. Make it engaging and relevant to the role of a Strategist in Agent Development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Strategist, Agent Development
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how much you care about creating better interactions and how you can contribute to our mission at Sierra.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Strategist role. Highlight your communication skills and any relevant technical expertise, as these are key to what we’re looking for.
Be Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon when possible. This will help us understand your thought process and how you communicate complex ideas, which is crucial for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sierra
✨Know the Company Values
Before your interview, take some time to really understand Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Communication Skills
As a Strategist, you'll need to convey complex ideas clearly. Practice explaining technical concepts in simple terms. You might even want to prepare a few scenarios where you've successfully communicated with non-technical stakeholders to highlight your skills.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving abilities. Think of past challenges you've faced in projects and how you overcame them. Be ready to discuss your thought process and the strategies you used to tackle unexpected issues.
✨Demonstrate Leadership Experience
Sierra is looking for someone who can manage multiple projects and inspire teams. Prepare to discuss your leadership style and provide examples of how you've led teams to success in previous roles. Highlight any experience you have in coordinating across different stakeholders.
