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- Tasks: Deliver top-notch customer service and process orders efficiently.
- Company: Join a dynamic team focused on exceptional service and client satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the first point of contact, making a real impact on customer experiences.
- Qualifications: Experience in customer service is a plus; strong communication skills are essential.
- Other info: Work hours are Monday to Friday, with a friendly and collaborative team atmosphere.
The predicted salary is between 28800 - 42000 £ per year.
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Hours of Work:Monday – Thursday 8am to 5pm & Friday 8am – 4pm
Job Purpose:To deliver exceptional customer service and order processing support, acting as the first point of contact for internal and external customers. This role ensures customer satisfaction through accurate communication, efficient coordination, and timely delivery of products and services.
Key Accountabilities:
- Serve as the primary contact for customer enquiries, providing prompt and professional responses
- Process customer orders accurately and efficiently using the internal CRM system
- Build and maintain strong relationships with clients and colleagues across departments
- Ensure customer expectations are met or exceeded in terms of product delivery and service quality
- Handle challenging situations with professionalism and positivity
- Continuously develop product knowledge to support technical queries
- Collaborate with multiple teams to ensure seamless customer service delivery
Role Requirements
- Proven experience in a fast-paced customer service environment
- Strong communication skills with a focus on relationship-building
- High attention to detail and accuracy in order processing
- Ability to manage customer expectations and resolve issues effectively
- Experience using CRM systems (preferred but not essential)
- Eagerness to learn and grow within the role
- Resilience and a positive attitude when facing challenges
Personal Attributes
- Friendly, approachable, and professional demeanour
- Proactive and solution-focused mindset
- Calm under pressure and able to manage competing priorities
- Team player with a collaborative spirit
- Self-motivated and committed to continuous improvement
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Sales Order Processor employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Processor
✨Tip Number 1
Familiarise yourself with our CRM system before applying. Even if you don't have direct experience, understanding how these systems work can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Think about how you would handle difficult customers or complex order issues to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Sales Order Processor role.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your attention to detail and ability to manage competing priorities. This will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Sales Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use specific examples that demonstrate your ability to handle enquiries and manage customer expectations.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and relationship-building abilities. Mention how your proactive approach and attention to detail will contribute to exceptional customer service.
Highlight CRM Experience: If you have experience with CRM systems, be sure to mention it. Even if you haven't used a specific system, emphasise your willingness to learn and adapt to new technologies.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively resolved customer issues in the past. This will demonstrate your resilience and positive attitude when facing challenges.
How to prepare for a job interview at Sierra
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Highlight your ability to maintain professionalism and positivity, even in challenging situations.
✨Demonstrate Attention to Detail
Accuracy is key in order processing. During the interview, mention instances where your attention to detail made a significant difference in your previous roles. This will reassure them that you can handle their order processing needs effectively.
✨Familiarise Yourself with CRM Systems
While experience with CRM systems is preferred but not essential, it’s beneficial to show that you have a basic understanding of how they work. If you’ve used any similar systems before, be sure to discuss your experience and willingness to learn new tools.
✨Emphasise Team Collaboration
This role requires collaboration across multiple teams. Be ready to talk about your experiences working in a team environment, how you build relationships with colleagues, and how you contribute to a positive team dynamic.
