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For Companies At a Glance
- Tasks: Lead the development of AI agents and engage with customers to meet their needs.
- Company: Sierra is revolutionising customer experiences with AI, founded by industry leaders from Google and Salesforce.
- Benefits: Enjoy flexible paid time off, health benefits, and a supportive work culture.
- Why this job: Join a dynamic team focused on innovation, customer obsession, and personal growth.
- Qualifications: 5-7 years in product management, fluent in French and English, with technical expertise.
- Other info: Diversity is key; we welcome all applicants regardless of background.
The predicted salary is between 48000 - 72000 £ per year.
About us
At Sierra, we\’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google\’s earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google\’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
What you\’ll do
Build Enterprise-grade AI Agents : As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
Engage with Customers : In the role, you will engage with all levels of our customers\’ businesses:
Discover and assess their requirements.
Prepare and present demonstrations of Sierra\’s agent.
Address and overcome technical challenges in the business process by working with technical counterparts.
Develop and improve Sierra virtual agents to fit and anticipate our customers\’ needs and business processes.
Become trusted advisors and drive strategic technical strategies for our customers.
Shape the Product Roadmap : Work with Sierra\’s engineering and product development teams to scope and implement new features essential to the success of your customers.
What you\’ll bring
5-7+ years experience in product development of highly technical products.
Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
Experience crafting and tailoring a message for potential customers, including executives.
Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
Professional fluency in both French and English.
Degree in a technical or related field, or equivalent professional experience.
Even better…
AI-related experience (experience with product development for AI agents a plus).
Some coding experience with React, Typescript, and Go.
MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
Past roles that interface with end customers to influence software development.
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers\’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn\’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don\’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn\’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other\’s personal and professional achievements.
What we offerWe want our benefits to reflect our values and offer the following to full-time employees:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary Benefit Stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra\’s policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra\’s equity plans subject to the terms of the applicable plans and policies.
Be you, with usWe\’re working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn\’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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Product Manager, Agent Development (French speaking) employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Agent Development (French speaking)
✨Tip Number 1
Familiarise yourself with Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Engage with the AI community and stay updated on the latest developments in AI technology. This will not only enhance your knowledge but also provide you with relevant talking points when discussing product management strategies during interviews.
✨Tip Number 3
Prepare to discuss your past experiences in product management, especially those that involved technical products. Be ready to share specific examples of how you've successfully engaged with customers and addressed their needs, as this is crucial for the role.
✨Tip Number 4
Since the role requires fluency in both French and English, practice articulating complex technical concepts in both languages. This will help you communicate effectively with diverse audiences and showcase your bilingual skills during the interview process.
We think you need these skills to ace Product Manager, Agent Development (French speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially in technical roles. Emphasise your ability to communicate complex concepts and any experience you have with AI-related products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building customer-centric AI solutions. Mention specific examples of how you've engaged with customers in the past and how you align with Sierra's values of trust and customer obsession.
Showcase Language Skills: Since the role requires professional fluency in both French and English, make sure to highlight your language skills prominently. If possible, include examples of how you've used these languages in a professional context.
Demonstrate Cultural Fit: Research Sierra's values and incorporate them into your application. Show how your personal values align with theirs, particularly in areas like craftsmanship and family, to demonstrate that you would be a great cultural fit.
How to prepare for a job interview at Sierra
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Technical Expertise
As a Product Manager for AI agents, it's crucial to convey your technical knowledge effectively. Be ready to explain complex concepts in simple terms, especially since you'll be communicating with both technical and non-technical audiences. Highlight any relevant experience you have with AI product development or coding.
✨Prepare for Customer Engagement Scenarios
Since the role involves engaging with customers at various levels, think of scenarios where you've successfully assessed customer needs or addressed their challenges. Prepare to discuss how you would approach customer interactions and demonstrate your ability to build trust and rapport.
✨Demonstrate Your Bilingual Skills
Fluency in both French and English is essential for this position. Be prepared to switch between languages during the interview if necessary, and consider preparing a brief introduction or summary of your experience in both languages to showcase your proficiency.